Leasing Specialist

About the Role

A Leasing Specialist focuses on attracting qualified residents to the community. You will interact with incoming prospects, match their needs to the perfect home, and exceed the expectations of current residents while supporting property needs. Leasing Specialists are critical to building our communities, with every day presenting an opportunity to turn prospects into loyal residents.

Responsibilities

• Recruit prospective residents and facilitate rental transactions.
• Provide community tours, show available homes, highlight amenities, and lease homes.
• Complete lead detail reports, customer information cards, and market surveys.
• Qualify applicants using Rental Qualifying Criteria and obtain required information to process applications.
• Facilitate move-ins by securing all necessary documents (e.g., lease agreement, addendums, proper documentation) and ensure the home is ready by the agreed date using the Leasing Specialist Checklist.
• Educate new residents on community-specific rules, policies, HOA guidelines, and how to use their new home.
• Follow up on prospects unable to close (e.g., phone calls, thank-you notes, emails) to attempt to close the sale again or refer to a sister property.
• Monitor expiring lease agreements and renewals, and work toward renewal.
• Write and distribute tenant notices, promotional flyers, and community event information.
• Assist and respond to residents' requests, comments, and complaints; resolve when able or refer to the property manager.
• Complete paperwork for homeowner/tenant complaints and property incident reports as needed.
• Help enforce community policies and HOA guidelines.
• Assist in placing, removing, and updating banners, balloons, bandit signs, and flags for outward marketing.
• Create marketing strategies, including lease specials and pricing modifications based on market surveys to stay competitive.

Requirements

• High School Diploma or equivalent required; some college preferred.
• At least one year of sales, retail, or leasing experience is a plus.
• Property Management Software (PMS) experience is a plus.

Essential Functions

• Report to the office/community daily to adhere to a schedule that includes weekends and holidays.
• Ability to access, input, and retrieve information from a computer and/or electronic device.
• Ability to sit or stand for long periods of time.
• Ability to move around the work environment, including stairs and construction sites.
• Lift or move items up to 25 pounds.

If you require reasonable accommodation to perform the duties outlined due to a disability or any other protected characteristic, contact ts@wanbridgegroup.com.