Leasing Specialist

About the Company

SteelHead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active developers. SteelHead’s team is comprised of best-in-class personnel, both at the corporate and site level with a team-first and people-first culture. SteelHead does not manage third-party assets and focuses on NOI and cash flow optimization within a portfolio of owned assets. The property management division manages over 3,000 residential units and 200,000 SF of commercial space in the Richmond, Tidewater, and DC markets. Our goal is to maximize return on investment for owners and investors through increased distributions and asset value.

About the Role

We are seeking a highly motivated and enthusiastic Leasing Specialist to join a rapidly growing and dynamic property management organization. This position is responsible for leasing, marketing, and maintaining satisfied residents at The Westbrook at Brewer's Row in Richmond, VA. This is an outstanding career opportunity for an energetic professional to be part of a passionate team committed to achieving success.

Responsibilities

• Rent apartment units to prospective residents.
• Answer phone and email inquiries from prospective residents while encouraging them to visit the community.
• Meet with prospective residents to determine their apartment needs and use innovative sales techniques to close lease sales.
• Develop and implement an effective marketing plan that achieves community goals.
• Conduct outreach marketing activities to ensure appropriate traffic levels are maintained.
• Show apartments and highlight community amenities to prospective residents.
• Obtain and enter all necessary information from prospects to begin the application process.
• Contact prospects regarding approval/disapproval decisions, assist with lease applications, and collect initial rent and deposit payments.
• Schedule move-in dates and coordinate any required maintenance prior to move-in.
• Prepare and maintain resident files, ensuring all information is correct and updated regularly.
• Contact residents with expiring leases to discuss and encourage renewals.
• Handle resident service calls, forward requests to appropriate staff, and write work orders as needed to promote good resident relations.
• Answer outside phone calls and greet visitors.
• Prepare reports or compile data as requested.
• Perform other duties as assigned in the best interests of the company.

Requirements

• Previous restaurant, retail sales, or multifamily leasing experience required; previous multifamily leasing experience preferred.
• Experience with OneSite preferred.
• Above-average ability to communicate verbally and in writing with clients and coworkers.
• Basic personal computer skills and ability to learn specialized software.
• Skill in convincing prospective residents of the advantages of living at the community using sales closing methods.
• Ability to work a varied schedule, including weekends and some holidays as required.
• Ability to learn and comply with industry legal requirements, especially Federal and Local Fair Housing Laws.
• Ability to travel off-site for training courses and outside marketing.

Qualifications

We are seeking highly motivated, career-oriented individuals who function well in a team environment. The successful candidate will be enthusiastic, passionate, and accountable for achieving results. Candidates will be required to pass a criminal background investigation.