Leasing Specialist

About the role

Sells features and benefits of apartment living to prospective and current residents. Achieves and maintains occupancy goals. Responsible for all phases of the leasing process.

Responsibilities

• Builds relationships with prospective and current residents and coordinates all phases of the leasing process: intakes, interviews, processing, preparation and distribution of applications.
• Provides polished and professional sales tours of the model apartment, vacant apartments, and community amenities.
• Achieves tiered rent levels and occupancy goals.
• Coordinates and prepares annual lease renewals and income re-certifications.
• Updates daily turnover log, maintains waiting list, prepares weekly leasing reports and market study.
• Prepares lease packages and supplemental documents for new move-ins.
• Conducts new resident orientation.
• Provides backup support to Occupancy Specialist.
• Fosters a positive, active, and collaborative relationship with residents, communities, and associated agencies.
• Enforces and adheres to company policies, rules, and regulations.
• Works patiently, professionally, and cooperatively with residents and staff to provide high-quality customer service.
• Preserves and respects resident and applicant confidentiality.

Requirements

• Associate’s degree or equivalent work experience required.
• Two years of sales/leasing experience desirable.
• Attention to detail required.
• Knowledge of subsidy regulations preferred.
• Proficient in Microsoft Office and Excel.
• Highly motivated and able to work independently.
• Ability to handle resident or building emergency situations if needed.
• Excellent organizational and interpersonal skills.

Skills

• Teamwork
• Integrity/Ethics
• Dependability
• Customer Focus
• Adaptability/Flexibility
• Customer Service
• Product Knowledge
• Sales Skills
• Communication
• Internet Savvy

Pay

$20.00 - $22.50 per hour. Actual compensation is influenced by skills, experience, qualifications, and geographic location.

Benefits

• Health & Wellness Benefits: Medical, dental, and vision coverage for employees working 24+ hours per week, with HSA/FSA options.
• 13 paid holidays per year.
• Paid time off including vacation days, personal days, sick time, wellness days, summer flex time, volunteer days, and early close Fridays.
• 401k program with company match.
• 100% company-paid life insurance, with options to elect voluntary life, critical illness, hospital care, or accidental injury coverage.
• Employee Assistance Program (EAP).
• Childcare & Eldercare Support.
• Career Development and Advancement Opportunities.