Leasing Professional - The Foundmore

About the role

Greystar is a leading real estate platform offering property management, investment management, development, and construction services in institutional-quality rental housing. This role is based in Pittsburgh, Pennsylvania.

Responsibilities

• Greet and qualify prospects, conduct community tours, show apartments, process applications, conduct credit screenings, and perform criminal background checks.
• Prepare lease and move-in packages, ensure smooth move-ins, and address any outstanding maintenance items with the maintenance team.
• Stay informed about market and competitor conditions, develop and implement marketing plans, and follow policies related to concessions and special programs.
• Create and execute marketing activities, including resident referral and employer outreach programs, using internet marketing tools, and following community-specific marketing plans.
• Use on-site property management software to track apartment availability, record leasing activities, manage resident data, and ensure show units meet quality standards.
• Ensure leasing office is prepared for daily activities, communicate maintenance needs to the maintenance team, and merchandise/show units.
• Follow up with prospects and new residents to ensure satisfaction, send thank-you notes, and make calls or contacts to finalize lease signings and renewals.
• Support lease renewal program by preparing renewal letters and packages, meeting with renewing residents, and ensuring timely implementation of lease renewal documents.
• Respond promptly and courteously to resident and client inquiries, take prompt action to solve problems, and document resident or other requests.

Requirements

• Valid driver's license to operate a golf cart on property.
• Ability to stand, walk, sit for extended periods, bend, stoop, climb ladders, reach, carry up to 25 pounds independently, and 50 pounds with assistance.
• Rare or regular travel may be required.
• Able to work flexible hours, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in property management or similar field preferred.
• Knowledge of apartment leasing processes and procedures.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.

Skills

• Excellent customer service skills.
• Effective problem-solving and conflict resolution abilities.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Proficient in using on-site property management software.

Benefits

• Competitive medical, dental, vision, and disability & life insurance benefits.
• Generous paid time off.
• Onsite housing discount.
• 6-Week Paid Sabbatical after 10 years of service.
• 401(k) with Company Match up to 6% of pay.
• Paid parental leave and fertility benefit reimbursement.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.