Leasing Professional

Duties and Responsibilities

• Demonstrates excellent communication skills with prospects, residents, vendors, and onsite/corporate team members via email and phone.
• Conducts tours of community, vacant apartments or models and amenities.
• Responsible for ensuring apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the "curb appeal" of the property.
• Sends thank you cards and follows up with prospects that did not rent.
• Marksets and leases apartments to prospective residents and supports property's marketing plan.
• Documents prospect activity in compliance with Fair Housing Laws. (Weekly Report documentation includes telephone call, walk-in traffic, source of traffic, prospect's needs, apartments shown and reason for not renting).
• Utilizes sales and closing techniques per established guidelines.
• Responsible for meeting monthly leasing goals.
• Accepts rental application form from prospect and verifies it. Documents the verification process completely in compliance with Fair Housing Laws. Submits the completed rental application to Community Manager for rejection or approval.
• Prepares move-in packet.
• Responsible for "shopping" competitive properties and maintaining up-to-date market knowledge.
• Develops and maintains an on-going resident retention program under direction of the Community Manager.
• Additionally, provides excellent customer service to existing residents of the property.
• Completes special projects as assigned by the Community Manager.
• Bridges any area of concern to the Community Manager's attention.
• Daily follow up of renewals and tenant delinquency.
• Maintains knowledge and understanding of and adheres to established policies and procedures for the leasing agent's position.
• Performs duties as assigned or necessary.

Qualifications

• A high school diploma or equivalent.
• A current and valid Driver’s License.
• At least 1 year of active leasing experience.
• A high energy, creative, and love to sell with ability to provide strategic marketing ideas and plans.
• Strong communication skills with ability to give presentations over the phone and in person.
• A positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.
• The ability to communicate professionally and effectively with prospects, co-workers, residents, vendors, and corporate staff.
• A strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible.
• Dependable and punctual with flexibility to work weekends.
• A proven ability to work toward and meet targets.
• A solution-oriented thinker with strong problem-solving skills.
• A working knowledge of Appfolio software is preferred.

Benefits

• Opportunities for Monthly Commissions
• Health, Dental, and Vision Insurance
• Flexible Spending Account
• Health Spending Account
• Commuter Benefits
• Generous PTO package
• 401K after 1 year of service with a company match