Leasing Professional - The Clara

About the role

This position coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. The role involves leasing to new residents, ensuring resident satisfaction throughout the lease term, and securing lease renewals.

Property type: Lease-Up, High-Rise
Unit count: 508
Schedule: weekends required
Position eligible for incentive-based bonuses.

Responsibilities

• Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals, including greeting and qualifying prospects, conducting community tours, showing apartments, processing applications, credit screening, criminal background checks, preparing leases, and ensuring smooth move-ins.
• Inspects apartments prior to resident move-in to ensure they are move-in ready and schedules maintenance for any outstanding items.
• Stays informed about current market and competitor conditions, develops and implements marketing plans, and follows community policies on concessions and specials to sustain occupancy.
• Designs and executes marketing activities to drive traffic, including resident referral programs, employer outreach, internet marketing (Craigslist, Facebook, email), and community-specific promotions.
• Uses on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record leasing activities, manage resident and prospect data, and capture demographic information.
• Ensures the community and show units meet company standards by inspecting the marketing corridor, communicating maintenance needs, merchandising show units, and preparing the leasing office for daily activities.
• Follows up with prospects and new residents to ensure satisfaction through emails, thank-you notes, calls, or other contacts.
• Executes lease renewal programs by preparing renewal letters, meeting with residents, and ensuring timely signing of renewal documents.
• Responds quickly and courteously to resident and client concerns, taking prompt action to resolve problems or document requests.

Requirements

• 1-2 years of relevant experience.
• Must have all licenses and certifications required by state and local jurisdictions.
• Valid driver’s license to operate a golf cart on property.

Physical Demands

• Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Ability to push, pull, lift, or carry up to 25 pounds independently and 50 pounds with assistance.
• May require rare or regular travel to assist other properties, attend training, or business meetings.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays, and take "on-call" shifts.

Pay

The hourly range for this position is $25.96 - $28.00 (Santa Clara). Additional compensation may include participation in bonus programs based on individual and company performance.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.
• Low (free basic) employee medical costs for employee-only coverage; discounted costs after 3 and 5 years of service.
• Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Additional vacation accrued with tenure. Birthday off after 1 year of service.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.

Benefits are offered for full-time employees. For union and prevailing wage roles, compensation and benefits may vary due to collective bargaining agreements or local governing authority.