Leasing Professional - Leopold at Knox

About the role

The Leasing Professional is responsible for managing the sales process from initial inquiry to lease signing, ensuring a high level of customer service is provided to prospective and current residents. This role requires a strong emphasis on resident retention, community engagement, and the ability to utilize technology effectively to manage resident information and marketing efforts.

Work environment: often exposed to outside weather conditions; moderate noise level; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

• Present the community and apartment homes in a professional and enthusiastic manner, highlighting key features and amenities that appeal to prospective residents.
• Respond to inquiries from prospective residents, schedule community tours, and guide prospects through the leasing process.
• Maintain a thorough understanding of the property's features, floor plans, pricing, and availability.
• Utilize property management software (such as Yardi or RealPage) to manage resident information, process applications, and track leases.
• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.
• Plan and execute resident retention programs, including community events and activities that foster a sense of belonging and satisfaction.
• Collaborate with the Community Manager on marketing efforts, including social media engagement and online reputation management.
• Maintain accurate records of resident interactions and transactions, ensuring compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of two years of experience in a leasing or sales role, preferably in the multifamily industry.
• Must have a valid driver's license with no major infractions in the last 12 months.
• Knowledge of and compliance with all applicable state and federal laws and regulations, including Fair Housing laws, landlord‑tenant laws, and privacy laws. Specific regional considerations include: Arizona Residential Landlord and Tenant Act; California Tenant Protection Act of 2019; Colorado Warranty of Habitability; Florida Residential Landlord and Tenant Act; Georgia Landlord‑Tenant Handbook; North Carolina Residential Rental Agreements Act; South Carolina Residential Landlord‑Tenant Act; Utah Fit Premises Act; Tennessee Uniform Residential Landlord and Tenant Act; Virginia Residential Landlord and Tenant Act.

Qualifications

• Bachelor's degree preferred.
• Possess a deep understanding of the discerning tastes and expectations of ultra