Leasing Professional-Floater

About the role

ConcordRENTS is a distinguished leader in delivering a quality, customer–centric property management experience across affordable and market–rate multifamily communities throughout Florida. For more than 30 years, our success has been driven by our exceptional team members and our unwavering commitment to supporting the communities we serve. ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

This position is right for you if you wish to contribute to the success of the community by achieving leasing, marketing and administrative objectives. This includes building rapport with future and current residents to ensure desired occupancy and retention levels. Monitor community support systems to ensure communication between the community and support areas is maintained so that each area is able to achieve their goals. The position requires travel and work at communities as requested within specific regional portfolios.

Benefits

• 16 days of paid time off and 7 paid holidays in the first year
• 401(k) Program with up to $5,250 in company match annually; including 150% match on the first 3% you contribute and 50% match on contributions between 4% and 10%
• Rental discounts: 20% for all full–time team members and 50% for resident maintenance positions
• All team members are eligible to participate in performance and role-specific bonus programs

Responsibilities

• Perform daily tasks essential to leasing an apartment home, including preparing the property for business by completing Morning Merchandising (walking the property and making adjustments or reporting items that need attention)
• Ensure apartments to be toured, clubhouse, common areas, and amenities are clean and provide a welcoming environment
• Respond timely to prospective resident inquiries
• Encourage prospective residents to schedule tour appointments to review benefits of residency, showcase floorplans, tour amenities, and share community features
• Determine needs of prospective residents and share how the community fulfills them
• Explain the value of available lease options such as bundle packages and encourage enrollment
• Discuss application qualifications, move-in costs, current promotions and specials, and monthly rental amounts based on desired optional features
• Create urgency and make every effort to secure an application from each interested prospective resident
• Initiate timely follow-up with prospective residents who do not immediately apply
• Maintain thorough product knowledge of your community and surrounding communities
• Regularly shop competing communities to be prepared when prospective residents cite them for comparison
• Represent the organization to residents, prospective residents, and the community, and practice exceptional customer service
• Ensure residents' concerns are resolved with courtesy, urgency, quality, and service consistent with policy and performance expectations
• Initiate outreach marketing to local businesses and foster effective business relationships
• Support the Café Application and Recertification teams by ensuring prospective residents and residents timely submit requested documents and information
• Notify future residents of application approval, collect deposit balance, and assign to available unit or unit type
• Inspect apartment homes prior to resident move-in to ensure adherence to Concord standards and report any items needing attention
• Ensure proper execution of leases and related documents by working with the Centralized Analytics Team and the new or renewing resident, including collecting all necessary information, resident documents, and monies
• Make every effort to encourage residents to renew
• For residents moving out: ensure necessary documentation is received and uploaded to the resident's online file, schedule necessary inspections and treatments per company policies, communicate related information (final rental payment, possible fines or fees, move-out procedures)
• Address resident-related damages and policy violations so proper communications occur and applicable fines and damage fees are collected
• Assist in implementing and executing resident activities including after-school program, resident retention events, training programs, and required resident service functions
• Complete required inspections and other administrative work for the community as directed
• Work schedule may include evenings, weekends, and non-scheduled support to address issues requiring immediate attention

Qualifications

• Knowledge of general business, property management, sales, or customer service required
• High School Diploma or equivalent required
• Strong customer service, verbal and written communication skills required
• Demonstrated customer service or sales experience
• Property management leasing experience preferred
• Demonstrated problem resolution work experience
• Ability to speak, read, and write English for safety and productivity reasons