Leasing Professional-Floater

About the role

ConcordRENTS is a distinguished leader in delivering a quality, customer‑centric property management experience across affordable and market‑rate multifamily communities throughout Florida. With over 30 years of success driven by exceptional teamwork and community focus, the company offers a meaningful place to work where you can contribute to leasing, marketing, and administrative objectives while building rapport with prospective and current residents to achieve desired occupancy and retention levels.

Responsibilities

• Prepare the property for business by completing Morning Merchandising (walk the property, make adjustments, report items needing attention).
• Ensure apartments to be toured, clubhouse, common areas, and amenities are clean and welcoming.
• Respond timely to prospective resident inquiries.
• Encourage prospective residents to schedule tour appointments to review residency benefits, floorplans, amenities, and community features.
• Determine needs of prospective residents and explain how the community can fulfill them.
• Explain the value of available lease options (e.g., bundle packages) and encourage enrollment.
• Discuss application qualifications, move‑in costs, current promotions, specials, and monthly rental amounts based on desired optional features.
• Create urgency and strive to secure an application from each interested prospective resident.
• Initiate timely follow‑up with prospective residents who do not immediately apply.
• Maintain thorough product knowledge of your community and surrounding communities; regularly shop competing communities for comparison.
• Represent the organization to residents, prospective residents, and the community with exceptional customer service.
• Resolve residents’ concerns with courtesy, urgency, quality, and service consistent with policy and performance expectations.
• Initiate outreach marketing to local businesses and foster effective business relationships.
• Support the Café Application and Recertification teams by ensuring timely submission of requested documents and information.
• Notify future residents of application approval, collect deposit balance, and assign to an available unit or unit type.
• Inspect apartment homes prior to resident move‑in to ensure adherence to Concord standards and report any items needing attention.
• Ensure proper execution of leases and related documents by working with the Centralized Analytics Team and the resident; collect all necessary information, documents, and monies.
• Encourage residents to renew leases; for those moving out, ensure documentation is received and uploaded, schedule inspections/treatments per policy, communicate final rental payment, possible fines/fees, and move‑out procedures.
• Address resident‑related damages and policy violations so proper communication occurs and applicable fines/damage fees are collected.
• Assist in implementing and executing resident activities (after‑school program, resident retention events, training programs, required resident service functions).
• Complete required inspections and other administrative work for the community as directed.
• Work schedule may include evenings, weekends, and non‑scheduled support to address issues requiring immediate attention.

Qualifications

• Knowledge of general business, property management, sales, or customer service required.
• High School Diploma or equivalent required.
• Strong customer service, verbal, and written communication skills required.
• Demonstrated customer service or sales experience.
• Property management leasing experience preferred.
• Demonstrated problem‑resolution work experience.
• Ability to speak, read, and write English for safety and productivity reasons.

Benefits

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in company match annually; including 150% match on the first 3% you contribute and 50% match on contributions between 4% and 10%.
• Rental discounts: 20% for all full‑time team members and 50% for resident maintenance positions.
• All team members are eligible to participate in performance and role‑specific bonus programs.

Schedule

Work schedule may include evenings, weekends, and non‑scheduled support to address issues requiring immediate attention.