Leasing Professional

Responsibilities

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• File guest cards and maintain according to established procedures.
• Inspect models and available “make ready” units; communicate related service needs to Community Manager.
• Demonstrate community and apartment/model, applying product knowledge to clients’ needs by communicating features and benefits; close the sale.
• Process complete prospect applications and request deposits following company procedures and Fair Housing requirements.
• Update availability report and process applications for approvals (e.g., credit check, rental history).
• Submit processed applications to the Property Manager for approval and follow up with applicants regarding status.
• Ensure apartments are ready for move-in on the agreed date.
• Follow up with prospects that did not close and attempt to close the sale again; refer to sister communities if unable to meet prospect’s needs.
• Secure new resident signature(s) on appropriate paperwork before move-in and orient new residents to the community.
• Assist in monitoring renewals, distribute and follow up on renewal notices.
• Monitor advertising effectiveness and gather information about market competition in the area.
• Professionally represent the company at all times.

Administrative Duties

• Accept rental payments and deliver immediately to Assistant Community Manager.
• Type leases and complete appropriate paperwork; input information accurately and timely into the software system.
• Review documents with the Property Manager before obtaining signatures.
• Maintain current resident files and record daily inspections of the community.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with various tasks as required and consistently implement community policies.

Resident Retention

• Receive all telephone calls and in-person visits from residents.
• Listen to resident requests, concerns, and comments; quickly complete maintenance Service Requests and inform the maintenance team.
• Answer questions for residents about community, repairs, rent, rules, etc.
• Follow up on a timely basis if unable to respond to residents immediately.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests weekly.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community.
• Assist in planning and attending resident functions as directed by the Community Manager.

Neighborhood Marketing

• Participate in outreach marketing activities to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing, or updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

Requirements

• Fair Housing Certification (willingness to obtain before interacting with prospective residents).
• Ability to support and contribute to the community team.
• Strong oral and written communication skills.
• Proficiency in operating telephone, personal computer/keyboard, Microsoft Office (including Word and MS Outlook), and community software.
• Positive attitude and ability to maintain professionalism under all circumstances.
• Willingness to participate in training to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Two years’ experience in previous relevant customer service.
• Neat and clean professional appearance throughout the workday and when representing the community.
• Compliance with expectations as demonstrated in the employee handbook.
• Ability to diffuse and respond to customer concerns to avoid escalation.
• Successfully pass a drug and background screening.

Additional Requirements

Attendance is an imperative job function. Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.