Leasing Professional

Main Job Tasks And Responsibilities

• Complete mandatory monthly Gracehill training.
• Professionally present property and specific apartments while providing features and benefits.
• Answer incoming telephone calls and handle accordingly (prospect calls, resident issues, service requests).
• Correctly complete all lease applications, assist with application verification, and notify prospective residents of results in a timely manner.
• Complete all new lease and renewal paperwork, including related addendums in an organized and efficient manner.
• Update daily activity report, notices to vacate leases, cancellations, transfers, renewals, and provide information to the Property Manager.
• Organize and file all applicable reports, leases, and paperwork.
• Participate in ongoing resident relations including telephone calls and resident functions. Assist with resident concerns or related activities as requested by management.
• Aid in the move-in process including walking of unit, lease paperwork, and follow-up resident contact.
• Accept service requests from residents and route to service department for prompt processing.
• Conduct service follow-up with residents when job is completed.
• Prepare and distribute acknowledgment letters for residents who have given notice to vacate.
• Physically inspect property when on grounds, pick up litter, and report any service needs to the maintenance staff and Property Manager.
• Ensure that the office, clubroom, models, and “market ready” vacant apartments are in perfect condition.
• Know and adhere to all federal, state, and local laws, as well as policies and procedures of the property.
• Attend any training classes and meetings as required or recommended by management.
• Contribute ideas to the Property Manager for marketing the property and improving resident satisfaction.

Key Competencies

• Consistently enthusiastic and positive approach to customer service and sales.
• Maintain professional dress attire and demeanor at all times.
• Solid communication and listening skills.
• Organizational and multi-tasking skills.
• Ability to work well as part of a team.
• Computer literacy and attention to detail.

Benefits

• 30% housing discount
• Paid holidays
• Paid personal time off
• Paid sick days
• Health benefits including dental and vision insurance
• 401K plan
• Education reimbursement