Leasing Professional

About the role

This position focuses on achieving leasing, marketing, and administrative objectives to contribute to the success of the community. Responsibilities include building rapport with future and current residents to ensure desired occupancy and retention levels, and monitoring community support systems to maintain communication between the community and support areas.

Responsibilities

• Perform daily leasing tasks, including preparing the property for business by completing Morning Merchandising (walking the property, making adjustments, or reporting items needing attention).
• Ensure apartments, clubhouse, common areas, and amenities are clean and welcoming for tours.
• Respond promptly to prospective resident inquiries and encourage them to schedule tour appointments.
• Determine prospective residents' needs and explain how the community can fulfill them.
• Discuss lease options, move-in costs, promotions, and monthly rental amounts, creating urgency to secure applications.
• Follow up with prospective residents who do not immediately apply.
• Maintain thorough product knowledge of the community and surrounding areas, including regularly shopping competing communities.
• Represent the organization professionally to residents, prospective residents, and the community with exceptional customer service.
• Resolve residents' concerns with courtesy, urgency, and quality service consistent with company policies.
• Initiate outreach marketing to local businesses and foster effective relationships.
• Support the Café Application and Recertification teams by ensuring timely submission of documents and information.
• Notify future residents of application approval, collect deposit balances, and assign available units.
• Inspect apartment homes prior to move-in to ensure adherence to Concord standards and report any issues.
• Ensure proper execution of leases and related documents, including collecting necessary information, documents, and payments.
• Encourage residents to renew leases; for those moving out, ensure proper documentation, inspections, and communication of final payments or fees.
• Address resident-related damages and policy violations, ensuring proper communication and collection of fines or fees.
• Assist in implementing and executing resident activities, including after-school programs, retention events, training programs, and required service functions.
• Complete required inspections and administrative work as directed.
• Work schedule may include evenings, weekends, and non-scheduled support for urgent issues.

Qualifications

• General knowledge of business.
• High School Diploma or equivalent required.
• Strong customer service, verbal, and written communication skills.
• Demonstrated customer service or sales experience.
• Property management leasing experience preferred.
• Demonstrated problem-resolution experience.
• Ability to speak, read, and write English for safety and productivity.

Benefits

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in company match annually (150% match on the first 3% contributed and 50% match on contributions between 4% and 10%).
• Rental discounts: 20% for all full-time team members and 50% for resident maintenance positions.
• Eligibility to participate in performance and role-specific bonus programs.