Leasing Professional

Job Description

Bruziv Partners is seeking a Leasing Professional who is dedicated to excellence, goal-oriented, possesses strong closing skills, and enjoys working in a fast-paced environment. The ideal candidate will join the team at The 401 Lofts, a 189-unit luxury downtown Akron property.

Responsibilities

• Cook up apartment readiness with maintenance to ensure units are move-in ready and available for tours.
• Maintain awareness of competing communities, rental rates, concessions, and market conditions.
• Recommend and assist with leasing specials, outreach efforts, and marketing initiatives to boost traffic and occupancy.
• Monitor leasing traffic, conversion ratios, occupancy, upcoming vacancies, notices to vacate, and lease expirations.
• Aid prospective residents through the application, approval, lease signing, and move-in process.
• Keep accurate prospect records and follow-up activities in AppFolio.
• Build rapport with prospective residents and effectively communicate the benefits of the community.
• Schedule and conduct professional property tours highlighting community amenities and apartment features.
• Maintain consistent communication and follow-up with prospective residents throughout the leasing process.
• Promptly respond to all telephone, email, internet, and walk-in leads.
• Provide a top-notch, dynamic, proactive, and friendly guest customer service experience while touring prospective tenants.
• Respond to all sales and leasing activities that meet the expected revenue and occupancy goals by promptly responding to all leads, qualifying prospects, expeditious follow-up, processing applications, credit screening, and criminal background checks as needed, and ensuring a smooth resident move-in and lease signing experience.
• Collaborate with maintenance team members prior to resident move-in and ensure units are in move-in ready condition.
• Demonstrate knowledge and provide feedback about current market and competitor conditions that may impact occupancy and sales results, assist with the development and implementation of short and long-term marketing plans and goals to sustain occupancy.
• Follow the established policies related to concessions, specials, and other programs to boost occupancy.
• Possess a sales-minded mentality with a high skill set in overcoming objections, creating a sense of urgency, and closing the deal ensuring prospects become residents at every given opportunity.
• Strong proficiency in the use of leasing and property management software to track availability, record leasing activities, manage resident and prospect data. AppFolio experience a plus.
• Deliver the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.
• Responsible for renewals, making sure to achieve high retention goal of 50% or higher for renewal rate.
• Host resident events, maintaining positive resident relations, experience, and sense of community.
• Affordability of reputation management, making sure surveys and reviews are responded to in a timely manner.
• Update and maintain all social media, website, and advertising platforms to ensure correct pricing, specials, and availability is represented.
• Prepare and submit purchase orders for approval of management prior to making purchases.
• Complete all rent payments bank deposits in a timely fashion (checks and online payments).
• Submit and schedule all payments of property invoices from vendors and record in AppFolio all income and expense transactions.
• Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff.
• Follow-up with the tenant to ensure satisfactory resolution of the issue.
• Ensure that there is 24-hour emergency coverage for the property at all times.
• Conduct periodic inspections (twice a year) of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.

Requirements

• Property Management experience preferred.
• AppFolio experience highly preferred.
• Saturday hours may be required.
• Retail, automotive, hospitality and property management backgrounds are encouraged to apply.
• The individual must have an outgoing, positive personality.
• Must have strong communication skills and a desire to learn.
• Must have proven reliability, results-driven, goal-oriented, and willing to adapt to a fast-paced and quickly changing environment.
• Student housing leasing or property management experience is a plus.
• Strong leasing experience with demonstrated ability to convert leads into signed leases.

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Vision insurance

Pay

$50,000 to $55,000 compensation commensurate with experience.