Leasing & Marketing Professional - The Standard at Philadelphia

About the role

The Leasing and Marketing Professional is responsible for effectively marketing the community and ensuring the leasing targets are achieved to help maximize occupancy year over year. This role guides prospective residents through the leasing process, engages in retention efforts for current residents, and provides unparalleled customer service. The position requires strong interpersonal and organizational skills, and effective communication. For New Jersey based positions, a valid New Jersey Real Estate License is required.

Responsibilities

• Understand the housing contract document and all related addendums and clearly communicate all relevant information to prospects and residents.
• Conduct all tasks necessary to close the sale in accordance with VIBES training guidelines, including:
  • Generating new leads
  • Scheduling and conducting tours
  • Entering data into the Property Management Software
  • Prospect follow-up
• Assist the Associate Community Manager with:
  • Promoting the community via social media platforms
  • Participating in on- and off-campus marketing events
  • Unit assignments and placements
  • Tracking and reporting of leasing data, metrics, and goals
  • Assisting with email and text campaigns utilizing the Property Management Software
• Maintain a positive community environment and encourage participation in Residence Life programs.
• Assist in resolving resident concerns/conflicts and escalate to the appropriate manager as needed.
• Perform daily opening and closing checklists, including model and tour route inspection, and perform housekeeping as needed.
• Participate in Landmark Lineup and required staff meetings.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Keep detailed activity logs in prospect and resident accounts.
• Enter Maintenance Requests as needed.
• Label and log resident packages and send resident notifications as needed.
• Enforce community policies and procedures in accordance with the Housing Contract and report any violations to the Community Manager.
• Assist in collecting application fees, security deposits, and other income as needed.
• Participate in the on-call rotation schedule and perform after-hours lockouts as needed.
• Participate in all Turn related activities, including:
  • Move-in and Move-out days
  • Unit inspections and trash outs
  • Unit make-ready tasks, including cleaning, painting, and furniture placement

Requirements

• High School Diploma or equivalent required.
• Pursuing a bachelor’s degree in a relevant major preferred.
• Minimum 1-year sales and marketing experience preferred.
• Minimum 1-year residential leasing experience preferred.
• Locally mandated licenses/certifications strongly preferred and, in some cases, required.

Preferred Knowledge, Skills, & Abilities

• Strong organizational skills.
• Reliable with self-discipline.
• Proficient in Microsoft Office Suite or related software.
• Entrata experience preferred.
• Availability to work evening and weekend hours, university closings (Spring/Fall/Winter Breaks, Summer months), and extended hours during Turn Period as necessary.