Leasing & Marketing Professional - The Standard Syracuse

Reports to: Community Manager

About the role

This position is responsible for effectively marketing the community and ensuring leasing targets are achieved to help maximize occupancy year over year. The Leasing & Marketing Professional guides prospective residents through the leasing process, engages in retention efforts for current residents, and provides unparalleled customer service.

Responsibilities

• Understand the housing contract document and all related addendums and clearly communicate all relevant information to prospects and residents.
• Conduct all tasks necessary to close the sale in accordance with training guidelines, including:
  • Generating new leads
  • Scheduling and conducting tours
  • Entering data into the Property Management Software
  • Prospect follow-up
• Assist the Associate Community Manager with:
  • Promoting the community via social media platforms
  • Participating in on- and off-campus marketing events
  • Unit assignments and placements
  • Tracking and reporting of leasing data, metrics, and goals
• Assist with email and text campaigns utilizing the Property Management Software.
• Maintain a positive community environment and encourage participation in Residence Life programs.
• Assist in resolving resident concerns/conflicts and escalate to the appropriate manager as needed.
• Perform daily opening and closing checklists, including model and tour route inspection, and perform housekeeping as needed.
• Participate in Landmark Lineup and required staff meetings.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Keep detailed activity logs in prospect and resident accounts.
• Enter Maintenance Requests as needed.
• Label and log resident packages and send resident notifications as needed.
• Enforce community policies and procedures in accordance with the Housing Contract and report any violations to the Community Manager.
• Assist in collecting application fees, security deposits, and other income as needed.
• Participate in the on-call rotation schedule and perform after-hours lockouts as needed.
• Participate in all Turn-related activities including:
  • Move-in and Move-out days
  • Unit inspections and trash outs
  • Unit make-readies including cleaning, painting, and furniture placement
• Additional tasks as assigned by the Community Manager.

Requirements

• High School Diploma or equivalent required.
• Pursuing a bachelor’s degree in a relevant major preferred.
• Minimum 1-year sales and marketing experience preferred.
• Minimum 1-year residential leasing experience preferred.
• Locally mandated licenses/certifications strongly preferred and, in some cases, required.

Skills

• Strong organizational skills.
• Reliable and self-disciplined.
• Proficient in Microsoft Office Suite or related software.
• Entrata experience preferred.

Schedule

• Evening and weekend hours.
• University closings (Spring/Fall/Winter Breaks, Summer months).
• Turn Period (Extended hours will be required as necessary).

Pay

$20.00 per hour depending on a variety of factors including market factors in the geographical location where the candidate lives.

Physical Demands

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• May infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.