Leasing Manager - The Social North Charles

About the role

At Trinity Property Consultants, your leadership strengthens our mission. Guided by our values of innovation, teamwork, excellence, and empowerment, we’ve been a leader in the multifamily industry for over 25 years and proudly manage properties for a nationally ranked NMHC Apartment Owner. We are building more than great places to live – we’re creating vibrant communities and meaningful careers. As a Leasing Manager, you will lead the leasing team and drive the property’s leasing performance, customer experience, and marketing efforts. This role is ideal for a motivated, sales-oriented leader who thrives in a fast-paced multifamily environment and is ready to coach, develop, and inspire their team.

Responsibilities

• Oversee all leasing activities, ensuring timely follow-up, strong closing performance, and excellent customer service.
• Show, lease, and welcome prospective residents as needed.
• Ensure daily unit availability, pricing, and marketing updates are accurate.
• Oversee rental application processing and ensure compliance with Trinity standards.
• Develop, implement, and monitor marketing plans to maintain strong occupancy.
• Direct on-site and off-site marketing efforts, outreach, and social media presence.
• Organize and promote resident and prospect events to build community engagement.
• Assist with market surveys and adjust strategies as needed.
• Create a positive, service-driven experience for current and future residents.
• Address and resolve resident concerns, escalating when needed.
• Conduct move-in/move-out inspections and support all turnover processes.
• Ensure apartment homes consistently meet Trinity’s move-in-ready standards.
• Process and track maintenance requests to ensure timely resolution.
• Maintain accurate resident files, documentation, records, and reporting.
• Partner with the property management team on collections, renewals, and retention initiatives.
• Train, coach, and motivate the leasing team to achieve occupancy and sales goals.
• Lead by example, setting the standard for customer service, professionalism, and leasing success.
• Support team development through ongoing feedback, performance coaching, and best practice training.

Qualifications

• Applies strong sales expertise and excellent closing skills to drive leasing performance and execution of marketing strategies, including social media outreach.
• Leads with a customer-first mindset and sets the standard for service excellence across the leasing team.
• Ability to lead a leasing team through coaching, accountability, and positive motivation; strong decision-making skills and ability to set priorities in a fast-paced environment.
• Demonstrates strong interpersonal and communication skills, effectively coaching Leasing Consultants and engaging with residents, prospects, and internal partners.
• Strong organizational, administrative, and time-management skills with the ability to manage multiple priorities, meet deadlines, and operate efficiently in a fast-paced environment.
• Demonstrates sound judgment and the ability to proactively identify issues, think critically, and remain calm