Leasing Manager

About the role

We're seeking a skilled Leasing Manager to oversee apartment rentals, move-ins and move-outs, and lease renewals. You'll interact directly with prospective and current residents to maximize occupancy and ensure resident satisfaction.

Responsibilities

• Conducts training, facilitates meetings, and coaches leasing consultants for optimal performance.
• Leads marketing efforts, generates traffic, qualifies prospects, leases apartments, and processes move-in paperwork.
• Reviews and ensures lease applications have accurate information and payment has been collected.
• Maintains accurate records, coordinates move-in/out schedules, and inspects apartments for move-in condition.
• Manages resident files, processes renewal paperwork, and assists with resident activities to enhance retention.
• Ensures safety and cleanliness of buildings and grounds, and communicates maintenance needs to the maintenance team.
• Assists with resolving resident issues and neighbor disputes.
• Performs other duties as assigned.

Requirements

• High school diploma with minimum one year of residential leasing and/or management experience.
• Prior experience with a revenue management system, Yardi, and customer reputation management tools.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Excellent customer service and interpersonal skills, with the ability to communicate effectively with all levels of management.
• Ability to work independently, prioritize tasks, and manage a fast-paced environment.
• Strong organizational and time-management skills.
• Valid driver's license, clean driving record, and current auto insurance.
• Completion and successful passing of the Avenue5 Fair Housing, Diversity and Inclusion Training within 30 days of employment.

Skills

• Excellent customer service and interpersonal skills.
• Basic knowledge of Microsoft Office Suite.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively.
• Ability to relay technical concerns accurately and quickly.
• Strong organizational and time-management skills.
• Ability to cope with and defuse difficult situations involving angry or difficult people.
• Valid driver's license, clean driving record, and current auto insurance.