Leasing Manager - Luxury High Rise (Sales Manager)

Sentral is a network of communities redefining the way people live. Our mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our communities offer unrivaled locations, innovative tech-enabled services, and premium amenities in the heart of the world's best cities, including Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle.

Our core values reflect our commitment to employees: service-first actions, thinking like an owner, and continuous personal and professional growth. We foster an empowered environment rooted in empathy, offering learning and development opportunities, leadership coaching, and mentorship programs.

About the role

The Sales Manager oversees all leasing activity at the property, ensuring customers feel valued from first contact through their entire lifecycle. This role sets the framework for a positive and efficient experience, empowering the team to save customers' time. This is an in-person position located in downtown Los Angeles, CA, with a shift schedule of Tuesday–Saturday from 9am–6pm.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, and excellence in customer service.
• Build rapport with residents and guests to ensure they always feel valued.
• Lead daily leasing huddles to discuss goals, host recruitment, unit prioritization, and team feedback.
• Create a welcoming environment for prospects and residents.
• Motivate staff to foster a positive and dynamic work environment.
• Conduct and oversee leasing efforts, including property showings, applicant qualification, closing deals, and communicating approvals or denials.
• Maintain an up-to-date resident database, monitoring occupancy and unit availability.
• Manage the Availability List and Status Report, including lease termination dates.
• Ensure follow-up calls are made to unclosed leads within 24 hours.
• Complete accurate Daily Reports for ownership reflecting tour information and lease counts.
• Conduct market analysis, prepare surveys, and assist in off-site marketing.
• Spearhead the Renewal Workflow with the Experience Team to meet notice periods.
• Partner with Marketing to organize events for prospective residents to boost visibility and sales.
• Build the company’s image by cultivating relationships with local influencers and attending networking events.
• Assist with resident inquiries, lease generation, transfers, violations, and evictions in compliance with legal directives.
• Coordinate lease maintenance, payment collection, and deposit accounting with the Director of Building Services.
• Maintain signage, inspect property conditions, and report repair needs.
• Ensure compliance with Fair Housing laws and all applicable regulations.
• Manage lease audits, property inventory, and service contracts.
• Conduct home inspections to assess completeness, functionality, and condition before occupancy.
• Oversee equipment and supply leases/purchases for the property.
• Train new sales and leasing associates.
• Perform other related duties as assigned.

Requirements

• Bachelor’s Degree or equivalent experience preferred.
• Management and employee development experience.
• Success in a leasing environment.
• Proficiency with Yardi, CRM, Rent Café, and Microsoft Office (Outlook, Excel, Word).
• Strong understanding of budget formulation and operations.
• Ability to work independently and collaboratively.
• Drive for high-performance sales and a passion for excellence.
• Analytical mindset with the ability to adapt to market or team changes.
• Strong attention to detail, leadership, and sales skills.
• Excellent oral and written communication.
• Strong time management and computer literacy.
• Willingness to participate in training for compliance with laws.
• Ability to diffuse and respond to customer concerns effectively.
• Flexibility to work evenings and weekends as needed.

Benefits

• Health & Wellness: Multiple medical, dental, and vision plan options starting the first month, including one fully company-paid plan. HSA and FSA options available.
• Invest in Your Future: 401(k) with a 4% company match, eligible after three months.
• Time Off: 11 paid holidays plus 8 types of PTO, including personal days with no waiting period, a floating holiday, and Enrichment Hours for volunteering or career development.
• Travel Discount: Discounts for team members and their friends/family when staying at Sentral communities.
• Deep Savings: Discounted rates on pet insurance, attractions, rental cars, shows, and events.

Physical Requirements

• Work in indoor and outdoor spaces, with and without covering.
• Move throughout the property for extended periods.
• Transport boxes and equipment weighing up to 20 pounds.
• Communicate with others in the building.
• Observe details in surrounding areas and on screens.

Sentral is dedicated to creating a diverse and inclusive work environment. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics. Accommodations for job duties or the interview process are available upon request.