Leasing Manager

About the role

A Position is located at Ohana Military Communities in Kailua, HI. The Community Manager assists the Community Director with the overall operation of the property to ensure customer satisfaction. This position interacts with internal and external customers including residents, vendors, board members and committee members, as well as Hunt employees.

Responsibilities

• Directly supervises Community Supervisors, Leasing Specialists and Resident Service Specialists.
• Participates in the hiring, training, performance management and termination of Community Supervisors, Leasing Specialists and Resident Service Specialists.
• Maintains all accounts receivable including collecting rent, posting rent, and maintaining balanced, accurate rent roll.
• Collects delinquent account balances from previous residents.
• Accurately and timely completes daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix.
• Generates various reports as required.
• Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Leases units as needed. Ensures execution of leases and lease files are properly completed.
• Sends out lease expiration letters and processes lease renewals.
• Shops competitive properties.
• Enters, processes, and receives vendor payables. Scans all invoices to the AP department to process payments.
• Safeguards against unsafe conditions by ensuring they are corrected in a timely manner.
• Processes move-ins, move-outs, and lease renewals.
• Affirms site-level leadership to include staff performance and resident relations.
• Affirms resident retention, which may involve planning and organizing social events at the property.
• Assumes responsibility for the operations of the property in the absence of the Community Director.
• Ensures compliance with company policies and procedures.
• Performs physical inspections of the property and verifies condition of vacant units and community appearance and safety.
• Collaborates with maintenance and make-ready staff to ensure timely reconditioning of units after move-out.
• Performs 21-day pre-inspections and move-in/out inspections with residents, as requested.
• Affirms weekly, monthly, quarterly reports and executive summaries.
• Creates PO’s for office expenses and may create, process and invoice residents for monthly utilities.

Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, other related discipline preferred.
• 2 years previous property leasing experience or applicable skills required.
• 1-3 years previous experience managing others required.
• Previous experience with YARDI preferred.
• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.
• Requires a reliable, self-motivated team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envisions, develops, and implements new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Requires use of technology platforms on a daily basis.
• Basic understanding of safety practices.
• DL NUMBER - Driver's License, Valid and in State required.
• Accredited Residential Management (ARM) preferred.
• Certified Apartment Manager (CAM)-NAAHQ preferred.
• Certified Professional of Occupancy (CPO) preferred.

Benefits

We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $69,840 - $89,400, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package. Benefits include paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more! Click Here For Benefits Overview

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.