Leasing Manager

Salary: $27 to $28 per hour plus bonus opportunities

Schedule: Full-time, required Saturdays and Sundays

About the role

We’re looking for a talented and experienced Leasing Manager to oversee activities related to apartment rentals, move-ins and move-outs, and lease renewals. The Leasing Manager is responsible for marketing and interacting directly with prospective and current residents to achieve maximum occupancy, ensure resident retention, and maintain client satisfaction.

Responsibilities

• Focus on the needs of others by listening, understanding, and showing empathy and respect.
• Conduct training, facilitate regular meetings, and coach leasing consultants to obtain optimal performance.
• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Review and ensure lease applications have accurate information and payment has been collected before forwarding to property manager for approval.
• Conduct outside marketing and employer outreach; review Internet and marketing ads.
• Perform marketing functions such as identifying target markets, developing and implementing marketing plans, and coordinating, qualifying, and updating advertisements.
• Maintain accurate and detailed records of traffic activity by entering it into the computer.
• Assist with translating phone traffic into scheduled appointments for prospective residents to tour the property.
• Provide follow-up with each prospective resident via phone, mail, or email.
• Orient prospective and current residents to the property.
• Process renewal paperwork and ensure it is delivered to current residents on a monthly basis.
• Create and maintain resident files, including reviewing move-in paperwork with new residents.
• Ensure all open and close procedures are completed daily.
• Ensure model apartments are in touring condition at all times.
• Coordinate move-in/out schedules with the maintenance team and inspect apartments prior to resident move-ins to ensure they are in move-in condition.
• Assist with processing work orders for residents and ensure they are completed in a timely manner.
• Shop competitors and complete weekly market surveys.
• Assist with planning and implementing resident activities to increase resident retention.
• Ensure excellent customer service to prospective and current residents and promote a quality living experience for all.
• Promote positive resident relationships throughout their tenancy by ensuring requests are responded to promptly and accurately.
• Assist with managing resident issues, including neighbor disputes.
• Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items that need repair.
• Comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Other duties as assigned.

Requirements

• High school diploma is required.
• Minimum of one year of residential leasing and/or management experience is required.
• Prior experience with a revenue management system is required.
• Prior experience with Yardi or another equivalent property management system is required.
• Prior experience with customer reputation management tools is required.

Skills

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Basic knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly, and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Benefits

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness: Generous time-off plan includes 10 paid holidays, including a community service day and your birthday.
• Perks and more: Mentoring, professional development, discounts, tuition reimbursement, and a robust recognition program.