Leasing Coordinator

Responsibilities

We are seeking a highly organized and customer-focused Leasing Coordinator to support day-to-day leasing operations at an affordable housing community. In this role, you’ll manage all leasing activities, including handling phone and email inquiries, conducting tours, following up with prospects, qualifying applicants, and preparing accurate lease files in compliance with program requirements. Bring your sales-minded approach, attention to detail, and commitment to excellent customer service to help maintain full occupancy, support residents, and ensure a positive leasing experience from first contact to move-in.

ESSENTIAL JOB FUNCTIONS

• Generate and manage leasing traffic and waitlists through outreach, tours, and consistent follow-up to convert qualified prospects.
• Pre-qualify applicants, prepare accurate lease files, and complete all move-in, renewal, and recertification documentation in compliance with HUD, LIHTC, and HPD requirements.
• Congduct engaging property tours, open houses, and resident events that highlight community features and promote occupancy.
• Log and track all prospect applicant activity, applications, and conversions in the property management system, report on leasing performance and challenges.
• Deliver exceptional customer service and collaborate with management to develop ideas that improve marketing, retention, and occupancy results.
• Prepare qualified applicant files for seamless transition to the Occupancy Specialist for full review and move-in processing.
• Cooordinat and host open houses, resident events, and marketing initiatives to generate qualified traffic.
• Conduct local outreach to build community relationships and attract new prospects.
• Identify market competition, pricing trends, and marketing opportunities to help maintain a competitive edge.
• Report on traffic numbers, applications, conversion ratios, occupancy, and leasing challenges to management.
• Provide exceptional customer service to residents and prospects to support retention and community satisfaction.
• Offer ideas and assist in implementing strategies to improve occupancy and leasing performance.
• Review and verify income, assets, and household composition to determine pre-eligibility of the affordable housing program(s).
• Maintain compliance with Low-Income Housing Tax Credit (LIHTC) and Section 8 program and adhere to all fair housing guidelines.
• Maintain accurate resident folders; track deadlines to ensure timely completion of applications once a qualified lead is determined.
• Provide notary services as needed for official documentation.

Anticipated Salary Range

Annual Performance Bonus This position is Non-Exempt, meaning eligible for overtime pay This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.

Why You'll Love It Here

• Lots of paid time off (19+ days!) – we value your life outside of work
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
• Mental health resources, such as counseling, are available to our team members
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations!
• We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available …and so much more!

Qualifications

• 2+ years of experience in leasing, marketing , hospitality, sales or multifamily operations.
• Experience in affordable housing, HUD Section 8 programs, leasing, or property compliance is a plus.
• Superb customer service skills.
• Proficient in rent calculation methods, including HPD and HUD standards.
• HS Diploma/GED (bachelor’s preferred).
• Review and interpret financial documents like pay stubs, tax returns, and rent statements.
• Current State Real Estate or Leasing License (or willingness to obtain).
• Experience with property management software (e.g., RealPage OneSite, Yardi, JD Edwards) is a plus.
• Excellent interpersonal and communication skills, with the ability to quickly build trust with teams and residents.
• Adaptable, proactive, and comfortable working in fast-paced, changing environments.
• Demonstrated ability to manage multiple deadlines, stay highly organized, and ensure compliance under regulatory frameworks.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• Demonstrated ability to take full ownership of projects and outcomes, prioritize precision and attention to detail, and approach challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.