Leasing Consultant - Santa Clara, CA

Essential Duties and Responsibilities

• Maintains a constant awareness of apartment availability at both their community and local sister communities.
• Responds to all leasing inquiries (telephone, email, walk-in) within one business day.
• Maintains a current database of all traffic-related activities including the initial contact and all follow-up activities by updating the software daily.
• Becomes the “Google search” for the community by getting to know the amenities of both the property itself and the surrounding area.
• Manages a waiting list and/or interest list to quickly fill community vacancies.
• Maintains awareness of current trends in marketing through continual education.
• Occasionally assists with weekly marketing reports.
• Counsels residents on lease terms and conditions.
• Assists with resident complaints, concerns, and special requests as directed by the Community Manager.
• Focuses on the good in a situation, approaching tasks and projects with a positive outlook.
• Confidently presents themselves well to others.
• Comfortably handles numbers and calculations, using them to make qualifying decisions.
• Easily adapts to different situations and effectively works on multiple tasks at the same time.
• Absorbs a tolerant nature and is very accepting of others.
• Is open to feedback while producing results with minimal direction from others.
• Is outgoing and sociable, able to quickly establish rapport with others.
• Has strong customer service and marketing skill sets.

Required Skills

• Leasing experience
• Strong organizational skills
• Availability to work weekends when needed

Experience & Education

• Experience in Tax Credit; Section 42 leasing paperwork (LIHTC – Low Income Housing Tax Credit)
• Knowledge of local market conditions and trends
• Excellent communication and people skills
• Computer experience; Microsoft Word, Excel & Outlook
• High School Diploma or GED preferred, but not required