Leasing Consultant - Reserve at Hamburg

About the Role

Ackermann Group is seeking a full-time Leasing Consultant to join our team at the Reserve at Hamburg, a 318-unit community in Lexington, Kentucky. You will interact with prospective and current residents to present the apartment community in its most favorable light while maintaining acceptable occupancy levels.

Responsibilities

• Handle sales and administrative tasks, including occasional light manual labor.
• Develop and maintain comprehensive knowledge of community product details, fair housing regulations, and lease policies.
• Ensure all leasing documentation, fair housing compliance records, and resident interactions are accurate, complete, and timely.
• Maintain up-to-date knowledge of community data (e.g., number of units, year built, building materials, utility providers).
• Stay informed about local micro and macro market conditions to refine sales approaches.
• Routinely inspect units and community areas to ensure market readiness, perform minor remedies (e.g., picking up trash), and collaborate with the Maintenance team as needed.
• Act as the first point of contact for prospect and resident inquiries, converting queries into physical tours and escalating complex matters to management.
• Deliver exceptional customer experiences to garner positive reviews.
• Proactively identify and resolve resident issues, suggest improvements to enhance customer satisfaction, and report recommendations to the Community Manager.
• Participate in resident after-hours events and community outreach efforts to market the desirability of the community.
• Conduct tours for prospective residents and secure leases at a reasonable conversion rate.
• Complete administrative tasks related to leasing and move-ins (e.g., guest card completion, lease preparation).
• Document and potentially schedule routine service requests from residents.
• Demonstrate proficiency in property management and CRM software (e.g., Yardi Voyager, Rent Café) to manage prospect/resident information, track interactions, schedule appointments, and generate reports.
• Collaborate effectively with the Maintenance team and Community Manager to ensure resident needs are met promptly.
• Take on additional work-related tasks as assigned by the Community Manager.

Requirements

• Availability to work full-time: Monday–Friday, 9:00 AM–6:00 PM, plus rotating Saturdays, 9:00 AM–4:00 PM.
• Previous customer service experience (leasing and/or sales experience highly preferred).
• Proficiency in property management software and Microsoft Office (experience with Yardi Voyager, Rent Café, and CRM is a plus).
• Excellent written and verbal communication skills, with the ability to build rapport quickly with prospective residents.
• Strong teamwork and collaboration skills.
• High school diploma or equivalent.

Benefits

• Competitive hourly compensation + commission potential for new and renewed leases.
• Health benefits, including medical, dental, and vision insurance.
• 401k retirement program with company match.
• Paid time off, including sick leave, vacation, holidays, and your birthday.
• Employee rent discount at any Ackermann community.
• Career coaching and professional development opportunities.
• Company engagement events.

Schedule

Full-time: Monday–Friday, 9:00 AM–6:00 PM, plus rotating Saturdays, 9:00 AM–4:00 PM.