Leasing Consultant - Greater Cincinnati

About the Role

North American Properties is seeking Leasing Consultants to fulfill all leasing and customer service needs of our properties.

Responsibilities

• Serving as a primary contact for residents and prospective residents
• Performing all marketing and leasing activities
• Learning and adhering to Fair Housing laws
• Applying the property’s Lease Agreement and Rent and Policy Schedule to all transactions
• Implementing sales and customer service strategies outlined in the NAP Way training
• Touring apartments and community amenities with prospective residents
• Maintaining targeted occupancy
• Generating sales leads via internet listings, social media, and community outreach
• Building and maintaining resident relations
• Coordinating resident activities
• Accurate and timely reporting of all daily leasing activity
• Managing and following up with all resident and lead information through a variety of technological tools including databases, Microsoft Excel, and Microsoft Word
• Preparing and presenting all lease contracts and related documents
• Properly opening, closing, and keeping the leasing office stocked to be prepared for visitors
• Inspecting leased apartments prior to move-in and reporting potential issues to manager and/or maintenance team
• Inspecting models, amenities, and tour path daily to identify, correct, and/or report issues
• Gaining expert area knowledge to include property, floor plans, availability, competitors, surrounding community, and local businesses/attractions
• Demonstrating company values at all times
• Completing additional duties or tasks assigned by manager

Requirements

• High school diploma or equivalent
• Bachelor’s degree preferred
• Valid driver’s license
• Dependable transportation
• Successful customer service-related background
• Must be able to work occasional nights and/or weekends based on office and event scheduling
• Walking for extended periods of time

Skills

• Strong work ethic
• Outstanding customer service and communication skills
• Advanced interpersonal skills
• Self-confidence and poise
• Ability to manage difficult conversations and confrontation
• Positive can-do attitude and outgoing personality
• Initiative-taker skills and self-starter mentality
• Exceptional organizational and multi-tasking skills
• Strong drive to succeed
• Punctuality
• Dependability
• Solution-oriented thinking and detail-oriented skills
• Collaborator mindset
• Creative thinking

Pay

$19.00 - $23.00 / hour