Leasing Consultant-Bridge Park

Job Responsibilities

• Greet prospective residents, determine their needs and preferences, and professionally present available apartment homes; communicate features and benefits of the community; answer incoming calls and handle each one with professionalism; complete guest card information for all prospects, and follow up as appropriate; enter all guest cards and applicants into the computer system on the same day; accurately complete leases and renewal applications, assist with verification, and notify prospective residents of results; generate miscellaneous resident communication as needed; maintain awareness of local market conditions and trends; contribute ideas to the Community Manager for marketing the property and for improving resident satisfaction; maintain a professional and friendly atmosphere in the leasing office and all areas where prospective residents and residents meet; maintain a professional appearance in accordance with uniform requirements.
• Complete opening and closing duties in accordance with company business hours on weekends and/or other times as directed by the Community Manager; physically inspect property when on grounds, pick up litter, and report any service needs to the maintenance staff; inspect move-outs and vacancies as needed; ensure a neat and clean appearance of the clubhouse; clean areas as needed; inspect models and market-ready vacancies daily to ensure cleanliness.
• Monitor and collect accounts receivable and delinquencies; compile accounts payable for the Community Manager’s disposition; assist with turnover activities; determine charges for damages by occupants; inventories office supplies and report needs to the Community Manager; organize and file leases, reports, and other business-related documents; assist the Community Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.; assist in handling resident issues, including service requests, in a timely manner; distribute written communication to residents as needed.

Performance Objectives

• The 7 Core Values that Crawford Hoying has established to maintain its desired culture
• Community net operating income
• Occupancy
• Resident retention
• Curb appeal
• Closing ratios
• Customer service feedback
• Delinquency
• Team membership

Preferred Knowledge, Skills, Education, and Experience

• Experience working in a sales or customer service environment
• Strong customer service orientation and a dedication to meet and exceed customer expectations
• Basic math and computer skills
• Working knowledge of or ability to learn property management software
• Valid driver’s license and reliable transportation
• Ability to develop a rapport with people
• Good written and verbal communication skills
• Proficiency with Microsoft Office products, including Excel
• High school diploma or equivalent

Work Environment

The Leasing Consultant works onsite at an apartment community and regularly interfaces with external and internal customers, residents, and vendors. Hours are Tuesday-Friday 9:00am-6:00pm and Saturday 9:30am-3:00pm. The Leasing Consultant should be flexible and readily available, depending on the needs of the property.

Job Type

Full-time

Pay

$18.00-$19.00 per hour

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

8 hour shift

Supplemental Pay

Commission pay

Experience

• Customer service: 1 year (Required)
• Property management: 1 year (Preferred)

License/Certification

• Driver’s License (Preferred)