Leasing Consultant

TRG Management is a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties.

About the role

As a Leasing Consultant, you will help turn prospective tenants into residents while delivering exceptional customer service and building strong relationships.

Responsibilities

• Interview prospective tenants while adhering to Fair Housing Standards.
• Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms.
• Fill out the lease form or agreement and collect the security deposit.
• Periodically inspect the state of the property and make arrangements for essential maintenance.
• Compile a list of available rental units and identify potential prospects.
• Manage the leasing and renewal process from start to finish.
• Provide exceptional customer service and build great working connections with residents.
• Answer incoming calls and voicemails professionally and promptly.
• Request that prospects fill out an application and make a deposit following company policies and Fair Housing regulations.
• Process applications for approvals (e.g., credit check, rental history) and update the availability report.
• Submit completed applications for approval to the Property Manager and follow up with candidates to provide status.
• Ensure the apartment is ready for the resident to move in on the scheduled move-in date.
• Follow up with prospects who did not close and attempt to finalize the business; if unable to assist, direct them to a sister community that can meet their needs.
• Monitor local market trends and update property comparables to keep track of competitors.

Requirements

• High school diploma or its equivalent is preferred.
• 2 years of experience in customer service, hospitality, conventional, or multifamily real estate.
• Previous leasing experience is a plus but not required.
• Strong customer service orientation and presentation skills.
• Working experience with MS Office Suite (Word, Excel, PowerPoint).
• Experience as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus.
• Onesite experience is a plus.

Benefits

• Base Salary + Performance Bonus.
• Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
• 100 percent employer-paid life and disability insurance.
• Employer Matching 401k.
• Employee Engagement and Wellness programs.
• Company-paid PTO.
• Opportunities for Professional Development and Tuition Reimbursement.