Leasing Consultant at Station at Elm Creek

Job Responsibilities

• Comply with all Fair Housing & Equal Housing Opportunity requirements.
• Comply with all appropriate state landlord/tenant statutes.
• Provide customer service to prospective residents, including property tours, telephone/email/web inquiries.
• Achieve average closing ratio of 40%.
• Process applications, prepare leases, and perform move-in prep.
• Prepare appointments for on-site move-ins with managers as needed or traveling to complete any move-ins if needed.
• Ensure lease agreement paperwork for move-in and renewals are completed by all parties in a timely manner prior to move-in.
• Track and follow-up with prospective tenants utilizing traffic logs and guest cards.
• Support with resident retention by following up with service requests within 24 hours of their completion and handling resident concerns.
• Assist with lease renewal generation, notices, and completion of other items as needed by the Property Manager.
• Escalate resident issues to assistant manager/manager as needed.
• Ensure residents carry an active renter’s insurance policy and updating Yardi and ePremium weekly.
• Respond to resident surveys through Ellis.
• Ensure that vacant, model and target apartments are spotless, and appliances and fixtures are in working conditions when on site for tours.
• Promptly notify Property Manager and/or Maintenance Supervisor of safety concerns or deficiencies in the property’s appearance when on site.
• Ensure the property’s interior and exterior is always free of litter and debris when on site.
• Lightly clean leasing office and surrounding areas daily when on site.
• Attend training and development seminars.

Qualifications

• Authorization to work in the United States.
• High School Diploma or equivalent.
• Working knowledge of Microsoft Office Applications.
• Multifamily property management leasing experience preferred.
• Yardi Voyager and CRM experience preferred.
• Ability to multi-task, resolve conflicts, and engage in cost/benefit analytical decision-making.
• Demonstrates teamwork, good hygiene, excellent customer service and communication skills, and ambition for continuous professional development.
• Always uphold the highest level of ethical behavior and integrity.