Leasing Consultant (1952 - Glen Allen, Virginia)

About the role

Responsible for the leasing of all apartments including, but not limited to, prospective resident phone calls; performance of miscellaneous clerical duties; support for office personnel.

Responsibilities

• Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy
• Maintain a courteous and helpful attitude at all times
• Respond to resident request promptly and courteously and to help resolve resident issues
• Be aware of company and community policies and be able to explain them to residents and potential residents
• Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner
• Maintain accurate resident files in accordance with Drucker + Falk Company policy
• Enter the computer data relative to residents and potential residents in accordance with company policy
• Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios
• Inspect apartments prior to move-in to ensure market ready status
• Assist in the leasing activities and resident relations
• Be aware of the rent levels and amenities of competitive communities
• Be aware of all community and area facts and statistics
• Assist in preparing the competitive market survey report as needed
• Greet new residents and assist with the move-in process
• Verify application data
• Qualify potential residents
• Show the model and available ready vacancies
• Participate in the coordination of community sponsored events
• Become certified as a Leasing Specialist through the company in-house training program
• Travel may be required. Reasonable or limited use of your vehicle may be required
• Perform other duties as assigned
• Occasional weekend hours may be required

Qualifications

• Ability to successfully interact with people
• Good organizational skills
• Good verbal skills
• Strong customer service/satisfaction philosophy
• Proficient sales skills
• Professional image

Physical requirements

• Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear
• Frequently required to sit, climb, and balance or stoop; or kneel
• May be required to lift and/or move up to 25 pounds

Benefits

• Outstanding growth potential
• Paid sick leave, vacation and holidays
• Health, dental, and life insurance
• 401K participation