Leasing Assistant - Bilingual English/Spanish

About the role

The Leasing Assistant supports the Property Manager in day-to-day operations to ensure the property runs smoothly. This role requires interacting with a diverse range of people, demonstrating courtesy and diplomacy when handling resident and property situations. In the Property Manager’s absence or during emergencies, the Leasing Assistant assumes the Property Manager’s responsibilities under the direction of the Property Supervisor.

Responsibilities

• Greet residents, prospective residents, vendors, contractors, and visitors in a professional and friendly manner.
• Answer incoming telephone calls, direct calls to the appropriate staff member, and take detailed messages when necessary.
• Provide general administrative support to the property management team, including preparing correspondence, reports, mail, faxes, filing, and scheduling appointments.
• Maintain organized resident, leasing, and property management files and records.
• Maintain property waiting lists and assist with creating and updating applicant and resident files.
• Assist prospective residents with the leasing and application process.
• Schedule applicant interviews, complete required forms, follow up on documentation, and assist with rent calculations.
• Process lease renewals, recertifications, move-ins, and move-outs in accordance with company policies and applicable housing program requirements.
• Enter and update resident, leasing, and recertification information in property management systems.
• Assist with rent collection processing and related documentation.
• Show available apartments and the property to prospective residents as needed.
• Assist management with property and unit inspections.
• Receive, create, process, and follow up on maintenance work orders.
• Maintain maintenance-related paperwork, including reports, schedules, appointments, and time-sheets.
• Prepare invoices and other documentation for management review and approval.
• Assist with preparing, delivering, and tracking resident and legal notices as needed.
• Maintain staff calendars, appointments, and resident meetings.
• Monitor office supply inventory and coordinate orders for supplies, furniture, and equipment.
• Maintain property reports, logs, manuals, and other required documentation.
• Follow all Fair Housing requirements and applicable federal, state, and local housing regulations.
• Maintain confidentiality of resident, applicant, and company information.
• Perform other duties as assigned.

Requirements

• Fluency in written and spoken English/Spanish is a must.
• High school diploma (minimum); 2-year or 4-year degree a plus.
• Affordable Housing Experience is required.
• Must have or obtain a leasing license within 6 months of hire.
• Must have or obtain a COS certification within 6 months of hire.
• Knowledge of Fair Housing laws and regulations.
• Excellent customer service skills as well as attention to detail.
• Proficient with MS Office Suite and property management software.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Vacation
• Paid Holidays
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Assistance Program, if applicable
• Ongoing Training and Professional Development
• Opportunities for Career Growth

Pay

$20.00 - $21.00 per hour

Schedule

Full-Time: 40 hours per week, Monday - Friday