Leasing Manager - Bilingual (English & Spanish)

Basic Function

Supervises a team of leasing consultants, monitors work, counsels and coaches employees, establishes standards of performance, and appraises performance to maximize revenue, achieve results, provide superior customer service, and meet occupancy goals.

Principle Responsibilities

• Serves as direct Supervisor and creates work schedule for Leasing Staff.
• Creates, updates, and ensures daily implementation of monthly marketing plan and calendar.
• Completes market survey and submits to management by the 3rd each month.
• Responsible for updating all on-line and print ads.
• Responsible for all aspects of leasing and marketing to prospective residents.
• Maintains discipline, handles employee grievances, and maintains harmonious employee relations.
• Interviews, recommends hire, and trains leasing staff.
• Schedules, assigns, and explains work.
• Makes sure all traffic (phone, internet, visits) are entered daily into the computer system, and enters all move-ins and renewals into OneSite.
• Makes sure all traffic is followed up within 24 hours with a “thank you” phone call and note sent.
• Walks ready units to ensure they are ready for move-in.
• Distributes work orders to leasing staff to input completed service requests into OneSite.
• Approves new applicant applications within 72 hours.
• Develops or reviews and submits to Community Manager for review and approval:
• Payments of invoices and refunds of security deposits.
• Bad debt write-offs.
• Short and long term marketing strategies.
• Resident requests that are contrary to Company policy.

Approvals

• New applicant applications within 72 hours

Develops or Reviews and Submits to Community Manager for Review and Approval

• Payment of invoices and refunds of security deposits.
• Bad debt write-offs.
• Short and long term marketing strategies.
• Resident requests that are contrary to Company policy.

Bilingual (English/Spanish) Required

Candidates must be fluent in both spoken and written English and Spanish and able to communicate professionally with employees, residents, and applicants.

Education, Training, and Experience

• Associate's degree (A. A.) or equivalent from two-year college or technical school and/or one to three years related experience in Payable/Receivables; or equivalent combination of education and experience.
• Leasing experience, management training, and sales experience are desirable.
• A Real Estate license may be required in some states.

Abilities and Aptitudes

• Excellent people skills.
• Strong team player with good communication skills and ability to manage time and set priorities.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviews, hires, trains, and appraises employees.
• Plans, assigns, and directs work.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.

Specific Skills

• Thorough knowledge of a specialized or technical field, such as business administration, real estate, tax credit leasing requirements, and property management.
• Broad specialized training equivalent to two years of college.