Leasing Ambassador - The Mark at Charleston

About the role

The Leasing Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective residents to help achieve maximum occupancy prior to delivery. This role will guide prospective residents through the leasing process, assist in planning and participate in on- and off-campus marketing events, and meet sales goals as outlined by the Assistant Sales & Marketing Manager and Sales & Marketing Manager.

Reports to: Sales & Marketing Manager

Responsibilities

• Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents and guarantors.
• Conduct all tasks necessary to close the sale in accordance with LEASE training guidelines, including:
  • Generate new leads
  • Complete guest cards
  • Schedule & conduct tours
  • Lead follow up
• Assist in promoting the community via social media platforms.
• Assist with email and text campaigns utilizing the Property Management Software.
• Perform daily opening and closing checklists, including model & tour route inspections, performing housekeeping as needed.
• Attend and contribute to Landmark LineUp and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Keep detailed activity logs and notes in prospective resident accounts.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Move-in related activities including:
  • Unit inspections
  • Unit make-readies such as cleaning, painting, and furniture placement
• Additional tasks as assigned by the Sales & Marketing Manager.
• Assist Operations Team with Move-in Day as needed.

Requirements

• High school diploma or equivalent required.
• Pursuing a Bachelor’s degree in a relevant major such as Business Administration, Marketing, Communications, Real Estate, Public Relations, etc. preferred.
• Must possess strong organization skills.
• Must be reliable and have self-discipline.
• Proficient in Microsoft Office Suite or related software.
• Entrata experience preferred.

Schedule

• Must be available to work an average of 15 hours per week including:
  • Evening and weekend hours
  • University closings (Spring/Fall/Winter Breaks, Summer months)
  • Move-in period (Extended hours will be required as necessary)

Work Environment

The noise level in the work environment is usually moderate. No travel required.

Physical Demands

While performing the duties of this job, the employee is frequently required to:

• Stand, walk, sit
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Climb or balance
• Stoop, kneel, crouch, or crawl
• Lift or carry
• Talk or hear

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.