Leasing Ambassador (Build to Rent)

About the role

The Leasing Ambassador – Build-to-Rent (BTR) is responsible for delivering an exceptional prospective resident experience while supporting the daily leasing operations of assigned Build-to-Rent communities. This role serves as the face of the community by welcoming prospects, conducting tours, responding to inquiries, and supporting leasing activities that drive occupancy and resident satisfaction goals.

Responsibilities

• Welcome prospective residents and provide professional community and home tours
• Respond to leasing inquiries via phone, email, and in-person communication in a timely and professional manner
• Provide accurate information regarding community features, pricing, availability, leasing terms, and application processes
• Ensure model homes, amenity areas, and community spaces are prepared and maintained for daily leasing activities
• Aid prospective residents through the leasing process, including follow-up communication and application support
• Maintain strong knowledge of community offerings, leasing procedures, and company policies
• Utilize property management and CRM systems to track prospect activity, leasing traffic, and resident communications
• Assist with maintaining accurate prospect, applicant, and leasing records
• Coordinate with onsite operations and maintenance teams to ensure homes are ready for tours and move-ins
• Serve as an onsite leasing representative for assigned Build-to-Rent communities
• Affirm compliance with Fair Housing regulations and applicable real estate laws
• Support occupancy and leasing goals through effective prospect engagement and follow-up
• Contribute to lease conversion efforts and community stabilization initiatives
• Aid in maintaining accurate leasing records and operational reporting
• Support customer satisfaction and reputation management efforts through professional service delivery
• Contribute to achievement of monthly leasing targets and performance metrics

Requirements

• Minimum 1 year of experience in real estate, leasing, sales, property management, or customer service required
• Experience in Build-to-Rent or multifamily leasing environments preferred
• Associate degree preferred, equivalent work experience may be considered in lieu of degree
• Strong customer service and interpersonal communication skills
• Excellent written and verbal communication abilities
• Strong organizational and time management skills
• Ability to multitask and manage priorities in a fast-paced environment
• Detail-oriented with strong problem-solving abilities
• Intermediate proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint
• Working knowledge of CRM and property management systems preferred
• Ability to thrive in high-volume, customer-facing environments
• Knowledge of Fair Housing regulations and leasing best practices preferred

Qualifications

• Intermediate proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint
• Working knowledge of QuickBase, MRI, CMS, and Birdeye Reputation Management platforms
• Familiarity with leasing performance metrics and occupancy goals
• Prior experience supporting lease-up or new community operations