Leasing Agent- Three Light Luxury Apartments

About the role

The Cordish Companies is a globally recognized developer with a rich history spanning over 100 years. We specialize in various sectors including commercial real estate, entertainment districts, sports-anchored developments, gaming, hotels, residential properties, restaurants, international development, coworking spaces, and private equity.

Responsibilities

• Utilize Company leasing expectations and procedures to generate traffic, warmly greet prospective residents, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/ benefit selling, close the sale, and follow-up.
• Maintain closing ratio in accordance with Company policy.
• Perform daily outreach marketing.
• Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
• Take resident service requests in a complete and accurate manner, route them to maintenance for prompt processing and conduct follow-up with residents.
• Ensure the leasing office, clubroom, models, and vacant apartments are clean and present a warm-welcoming image of the property.
• Complete all lease applications and participate in the verification of applications.
• Notify prospective residents of results. Complete all lease paperwork including relating addendums.
• Accept rents and deposits from residents and prospective residents. Maintain accurate resident records in accordance with Company policy.
• Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.
• Organize and file all applicable reports, leases and paperwork.
• Maintain an awareness of property performance goals and progress toward those goals, including occupancy, leasing and closing ratios.
• Maintain confidential information regarding all residents and adhere to all federal and local laws of equality.
• Attend and assist with planning and executing resident events, as well as hosting the community suite during live shows and concerts.
• Ability to work flexible hours, including evening and weekends.

Qualifications

• Minimum 2 years of leasing or industry experience.
• Strong closer with strong customer service skills, including polished phone etiquette and written communication skills.
• Strong administrative skills.
• Professional appearance and attitude.
• Strong work ethics and standards.

Skills

• Excellent sales and origination skills, people skills and relationship management talent.
• Superior negotiation and closing skills.
• Possess excellent oral and written communication skills.
• Rapidly absorb and understand new information.
• Analyze and organize information, discern key elements and identify relationships between them.
• Use logic and common sense in decision-making, move quickly or deliberately as appropriate.
• Show imagination in developing new, creative approaches to problems or in modifying existing approaches.
• Create sensible, realistic and practical solutions.
• Overcome obstacles with available resources and do it now.
• Efficiently and productively plan, organize, budget, schedule and execute assigned tasks; manage multiple assignments and priorities; always having contingency plans and adapt quickly to changing circumstances and priorities.
• Perform under pressure.
• Be personable, likable, a good listener and a team player.
• Be proficient in Word and Excel.
• Communicate effectively both orally and in writing whether it be one-on-one or in large groups.

Benefits

Individual will encounter climate change during traveling via a vehicle, train or plane.

Physical Demands

• Leasing Agents will have to spend long hours sitting, standing, and providing tours of the property which can cause muscle strain.
• The Office Support Worker may also have to do some light lifting of supplies and materials from time to time.

Environmental Conditions

• May have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of residents, clients and contractors.
• The agent may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.

Sensory Demands

• Sensory demands include use of the computer, which may cause eyestrain and occasional headaches.
• The office may be noisy and busy making it difficult to concentrate.

Mental Demands

• The agent will have to manage a number of requests and situations at one time.
• Stress may be caused by the need to complete tasks within tight deadlines.