Leasing Agent

Responsibilities

• Provides first-line customer service for prospective and current residents, as well as property guests.
• Leads tours of property, showing vacant units and marketing property amenities.
• Tracks and follows up with all referrals, walk-ins, and phone inquiries.
• Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies, rental rates, and current leasing promotions.
• Aids in developing and coordinating leasing events and resident promotional activities.
• Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information.
• Processes lease applications.
• Maintains lease files for each rental, ensuring all files contain required documentation outlined in the Resident File Setup.
• Captures rental deposits and rents.
• Utilizes maintenance software program to enter and track work orders.
• Inspects apartments for move-in/out condition and turnover status.
• Prepares and distributes required reports, monthly newsletters, tenant correspondence, etc.
• Collaborates with management to develop and implement residential programming, including special events and ongoing instructional and recreational activities.
• Aids Property Manager with annual recertification of each resident.
• Assists in preparing quarterly competitive market analysis.
• Orders office supplies and welcome gifts for new residents.
• Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays.
• Maintains strict adherence to invoice approval policy.

Requirements

• High School Diploma or equivalent.
• One year experience in multi-family property management preferred.
• Experience in affordable housing preferred.
• Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred.
• Knowledge of HUD programs including but not limited to HOPE 6 and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.

Qualifications

• Valid driver’s license, an insured vehicle, and the ability to travel (between properties).
• Ability to work periodic flexible hours.
• Ability to travel by plane and automobile.
• Ability to work at property locations within or near transitional neighborhoods.
• Ability to climb stairs, take elevators, bend, squat and reach overhead.

Pay

Pay range $20 - $21/hour depending on experience.

Schedule

Ability to work periodic flexible hours is required.