LEASING AGENT

Job Duties

• Welcome visitors by greeting them in person or on the telephone
• Focuses on leasing, resident retention, and 100% occupancy
• Collects rent from tenants, issues 7-day notices, and coordinates move-ins and move-outs
• Uses marketing and social media tools to build business
• Maintains a professional attitude and appearance at all times
• Maintains the phone systems by taking all calls within three rings
• Responds to customers’ needs and informs maintenance or management of any tenant issues/repairs, while providing updates to the customer
• Inspects units to make sure they are market ready
• Show apartments to prospects and tailor product knowledge according to the customers’ needs and by using suggestive selling
• Have prospects complete application and secure deposit in compliance with the Fair Housing Act
• Submit paperwork to Property Manager for approval and update prospects on the progress of their application
• Takes calls and messages for the Property Manager when directed
• Affords assistance with filing needs
• Ensures office environment is clean and safe from workplace hazards

Skills

• Strong customer service and sales skills
• Flexibility with scheduling
• Goal-oriented
• Relationship building skills
• Excellent communication skills
• Outgoing personality
• Problem solving skills
• Time management skills and efficiency
• Teamwork skills
• Positive attitude
• Honest, dependable, punctual, and respectful
• Able to follow policies and procedures

Qualifications

• Experience with leasing and/or showing apartments strongly preferred
• 1+ years of experience in customer service is required
• 1+ years of experience in sales is preferred
• Experience with Yardi Voyager is a plus