Leasing Agent

About the role

Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals.

Responsibilities

• Greeting and qualifying prospects, conducting community tours and showing apartments
• Processing applications, credit screening, and criminal background checks
• Preparing the lease and move-in package, ensuring a smooth resident move-in and lease signing
• Inspecting apartments prior to resident move-in and ensuring they are in move-in ready condition
• Scheduling any outstanding items to be addressed with the maintenance team
• Staying informed about current market and competitor conditions
• Developing and implementing short- and long-term marketing plans and goals
• Following the community’s established policies related to concessions, specials, and other programs
• Designing and executing marketing activities to create and drive traffic to the community
• Using the on-site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents
• Ensuring that the community and show units meet the standards for show quality
• Communicating maintenance and upkeep needs to the community’s maintenance team members
• Merchandising and ensuring a physically appealing show unit and/or model and amenities
• Preparing the leasing office for daily leasing activities
• Following up with prospects and new residents to ensure satisfaction
• Executing and performing activities in support of the community’s lease renewal program
• Preparing lease renewal letters and packages for residents
• Meting with and contacting renewing residents in advance of move-out dates
• Ensuring that lease renewal documents are signed and implemented on time
• Responding quickly and courteously to resident and client/owner concerns and questions
• Taking prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s)
• Promoting a positive image of the apartment community and management company

Requirements

• Two years of Leasing experience in the Multifamily industry
• Solid sales and customer service skills
• Ability to work well in a team environment
• Active listening skills and willingness to learn
• Strong communication (written and verbal) and interpersonal skills
• Strong computer skills

Qualifications

• Minimum qualifications include weekends required

Skills

• Criminal History Record Check
• Drug Screening

Benefits

• Competitive pay for the market plus commissions
• Medical, dental, and vision benefits
• 401K
• Vacation, sick, and personal time off

Pay

Competitive pay for the market plus commissions

Schedule

Weekends Required