Leasing Administrator

Responsibilities

• Schedule and coordinate property tours for prospective tenants and ensure a professional and welcoming experience.
• Respond promptly to leasing inquiries via phone, email, and online platforms, providing accurate information about available units and leasing terms.
• Prepare lease agreements, renewals, amendments, and move-in documentation in accordance with company policies and applicable regulations.
• Process rental applications, verify applicant information, and coordinate background and credit screenings.
• Maintain accurate and up-to-date leasing records while ensuring compliance with company policies and relevant regulations.
• Monitor lease expiration dates and assist with renewal outreach to retain tenants and minimize vacancy.
• Serve as the primary point of contact for tenant questions, concerns, and administrative requests, delivering excellent customer service.
• Cook up maintenance requests with vendors and internal personnel, track work order completion, and follow up to ensure timely resolution.
• Maintain organized tenant files, property records, insurance certificates, and vendor documentation.
• Aid with move-in and move-out inspections and documentation to ensure accurate condition records and smooth transitions.
• Aid with rent collection processes and maintain accurate payment records, including tracking and documenting transactions.
• Aid with vendor scheduling, processing invoices, preparing purchase orders, and supporting administrative reporting related to property operations.
• Prepare reports, correspondence, spreadsheets, and presentations to support property management activities and decision-making.
• Maintain filing systems and electronic property management databases to ensure information is easily accessible and well-organized.
• Order office supplies and coordinate day-to-day administrative operations for the property management office.
• Support property managers with special projects and operational initiatives as needed.
• Ensure confidentiality and proper handling of tenant and company information at all times.

Requirements

• A high school diploma or equivalent required.
• 2+ years of administrative, leasing, property management, or real estate experience preferred.
• Customer service experience with a strong focus on tenant satisfaction.
• Experience in leasing or property management environments.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Able to manage multiple priorities and deadlines with minimal supervision.
• Professional demeanor with excellent customer service and interpersonal skills.
• Able to work across multiple property locations as needed.

Essential Skills

• High school diploma or equivalent required.
• 2+ years of administrative, leasing, property management, or real estate experience preferred.
• Customer service experience with a strong focus on tenant satisfaction.
• Experience in leasing or property management environments.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Able to manage multiple priorities and deadlines with minimal supervision.
• Professional demeanor with excellent customer service and interpersonal skills.
• Able to work across multiple property locations as needed.

Additional Skills & Qualifications

• Ace in a related field is preferred.
• Previous experience in residential or commercial property management is preferred.
• Knowledge of Fair Housing regulations and leasing best practices is an advantage.
• Experience with property management software such as AppFolio, Yardi, Buildium, Rent Manager, MRI, or similar platforms is a plus.
• Experience coordinating vendors and maintenance activities is beneficial.
• Bilingual abilities are a plus and can enhance tenant communication.

About the Role

The Property or Leasing Administrator supports day-to-day leasing and property operations by managing tenant communications, coordinating tours, processing applications and lease documents, and providing comprehensive administrative support. This role serves as a key point of contact for prospective and current tenants, ensures accurate recordkeeping, and helps maintain smooth property management processes across multiple locations.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Job Type & Location

This is a Contract position based out of Silver Spring, MD.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.