Lease-Up Service Supervisor

About the role

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

• Oversee and coordinate all mechanical and technical support for the property with limited direct supervision.
• Ensure the building and all areas meet Hines standards for appearance, safety, cleanliness, and overall functionality.
• Provide leadership and support to team members, ensuring each role has the tools and resources to meet/exceed expectations.
• Promote a collaborative, teamwork mindset.
• Manage completion of all work orders generated from resident requests.
• Actively ensure routine upkeep is checked, repaired, or replaced while meeting safety standards.
• Establish and ensure standards for cleanliness and overall appearance to meet ownership objectives.
• Manage make‑ready process, new move‑ins via inspection, identifying needs, scheduling contractors/vendors, and complete maintenance tasks.
• Implement and oversee inventory control.
• Respond to questions from service members and residents; assign work requests according to urgency and efficiency.
• Ensure safety information is current and accessible; stay up to date on OSHA and other safety laws to enforce compliance.
• Prepare and manage the maintenance and capital expense budget for the property.
• Participate in regional and firm‑wide initiatives and assignments.
• Participate in staff evaluation process as needed.
• Operate, adjust, perform maintenance and repairs on mechanical, appliance, electrical, plumbing, and HVAC equipment.
• Comply with Hines policies and procedures, and City, State, Federal safety and environmental laws, codes, standards, and regulations.
• Effectively manage personnel overtime usage, audit accuracy, and approve personnel time sheets.
• Provide staff with correct equipment, tools, and training as appropriate.
• Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling.
• Adjust and operate fire alarm and life safety systems.
• Monitor and manage building energy use and maintain energy management programs.
• Order, stock, and establish inventory control of parts and supplies with accurate records.
• Troubleshoot standard operations and repair problems with limited supervision.
• Complete all required training programs within required timeframes.
• Analyze mathematical data related to financial and operational decisions.

Qualifications

• High school diploma or equivalent from an accredited institution preferred.
• Two or more years of property maintenance management or leadership experience in a related industry.
• Have or obtain required city and/or government licenses or permits (e.g., EPA certification for refrigerant recycling, Pool & Spa Operator). If not held upon hire/promotion, obtain within six months.
• Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances.
• Proficient knowledge of Microsoft Office and other computer skills to administer work order programs and building operations.
• Proven ability to train and direct others.
• Excellent written, verbal, and customer service skills.
• Work indoors ~80% of the time and outdoors ~20% of the time.
• Use olfactory, auditory, and visual senses.
• Lift 25 lbs. or more.
• Climb up and down stairs and ladders.
• Access remote work areas and confined spaces (crawl spaces, roofs).
• Use full range of manual dexterity (sitting, squatting, bending, kneeling, walking, lifting).
• Ability to work an on‑call schedule and overtime as business needs dictate.
• Meet shift working requirements: early mornings, late evenings, weekends, some holidays.
• Position is fully on‑site, requiring work from the assigned property five days per week.

Pay

$33/hr - $42/hr