Lease Up Intake Specialist

Full-time, Temporary · Onsite at Flagstone Point, Clarksboro, NJ · 8-week engagement, 40 hours/week · W-2 temporary, no benefits · Reports to Community Manager · Posted by Conifer Realty, LLC

About the role

The Intake Specialist is the middle of the lease-up funnel and the single most leveraged conversion point in the process. This role is onsite at the Gloucester County property and is responsible for converting outbound-set appointments into completed, document-ready intake files for the Compliance team. Every appointment booked by the Outbound team lands on this Specialist’s calendar. Show rate, intake completion rate, and document-quality at hand-off to Compliance are the three numbers this role owns.

Responsibilities

• Complete 4–6 household intake interviews per day (20–25 per week), each running 60–90 minutes.
• Prepare the file before the interview: pull lead notes from CRM, print the intake packet, prepare a checklist tailored to the household’s likely income sources.
• Conduct the household interview: collect identification, household composition, income documentation, asset documentation, and program-specific certifications.
• Complete file prep and quality review (30–45 minutes per file) before hand-off to Compliance.
• Manage follow-up communication (20–40 minutes per file) to chase missing documents within the 72-hour window.
• Maintain a clean, organized intake space onsite; preserve applicant confidentiality at all times.
• Hand off only complete, Compliance-ready files; track and report missing-document aging daily.
• Coordinate same-day with the Outbound team when an appointment no-shows or reschedules so the slot can be backfilled.
• Participate in the daily 15-minute pipeline standup hosted by the Community Manager.

What This Role Is Not: This is not the file-approver role — Compliance owns final eligibility determinations. This is not an outbound role — cold calling and list management belong to Outbound Coordinators.

Requirements

• High school diploma or equivalent; associate’s degree preferred.
• 2+ years of experience in affordable housing intake, property management leasing, social services intake, or a comparable document-heavy interview role.
• Working knowledge of LIHTC or HCR program eligibility basics — including income calculation, household composition rules, and asset disclosure.
• Strong interview skills; ability to navigate sensitive financial conversations with applicants of varied backgrounds.
• Meticulous attention to detail on documentation.
• Comfort with Yardi, OneSite, MRI, or comparable property-management software.
• Ability to commute reliably to the property in Gloucester County, NJ.

Qualifications

• HCCP, TCS, COS, or other affordable-housing compliance certifications.
• Prior lease-up experience.
• Experience working under verification, agency-overlay, and lender-driven file deadlines.

Pay

$25.00 – $26.00 per hour

Schedule

8-week temporary engagement, 40 hours per week, onsite. W-2 temporary position with no benefits.