Lease-Up Assistant Community Manager

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s annual list of the World’s Most Innovative Companies and recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Adheres to Hines’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased.
• Processes resident move‑outs by reviewing lease terms and notice requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on‑site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make‑ready tasks with the maintenance supervisor.
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.

Qualifications

• High School Diploma or equivalent from an accredited institution.
• Two or more years prior experience in property management or a related industry (preferred).
• Experience with property management software (preferred); Entrada experience a plus.
• Intermediate knowledge of Microsoft Office.
• Knowledge of basic accounting practices.
• Excellent verbal and written communication skills.
• Work indoors approximately 95% of the time and outdoors 5% of the time.
• Use olfactory, auditory, and visual senses to inspect the building and detect emergency alarms.
• Occasionally perform physical inspections of the property, which may include climbing stairs or accessing restrictive openings.
• Ability to lift up to 25 lb.
• Be accessible 24 hours a day in case of an emergency and perform on‑site operations management during natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.
• Ability to work a flexible schedule, including weekends and holidays.
• This position is fully on‑site and requires working from the assigned property five days per week.

Pay

$28 per hour – $35 per hour, plus bonuses.

Benefits

Hines invests in its people by offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. The company fosters an inclusive environment that supports employee growth, wellbeing, and long‑term career development.