Lease End Loyalty Associate

About the role

This position is responsible for managing customer facing processes associated with end of term lease accounts. Specific responsibilities include supporting HCA, Brand, and Dealer loyalty by assisting lease customers with end of term options, obligations, and providing new vehicle information. Deliver a superior customer experience executing active listening, proper tone, and excellent communication to anticipate customer wants and needs.

Responsibilities

• Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems.
• Initiate outbound calls to lease-end customers to capture end of term intent.
• Utilize the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty.
• All other duties as assigned.

Requirements

• Auto finance and lease-end industry experience strongly preferred; or 1-2 years of related experience required
• Call center and previous sales experience strongly preferred
• High School Diploma or GED
• Excellent communication abilities
• Ability to multi-task and prioritize goals to meet business objectives
• Ability to understand analysis, technical processes, and business systems
• Excellent organizational, interpersonal, and business system skills

Qualifications

• Recall of a broad base of product knowledge

Skills

• Strong communication skills

Benefits

• Role is 100% remote (after in-office new hire training)
• Competitive pay plus up to $1000 in monthly bonuses!
• Great benefits with very little out of pocket cost!
• Car purchase discount plus $350.00 car allowance!
• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

Pay

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

Schedule

Full-time