Learning Technology Specialist

Job Responsibilities

• Researches, develops and helps implement e-learning as a methodology for providing training on a variety of topics.
• Works with selected vendors of e-learning technology to adapt the technology to the needs of PRG.
• Helps to negotiate the contract with the vendor and to define the nature of the work required.
• Serves as the bridge between the Subject Matter Expert and the technology vendor, and works with the Manager on the execution of the e-learning program.
• Works with the department for whom the e-learning is being developed to ensure the content meets their training needs and proposes an implementation plan.
• Coordinates with the PRG IS Department to test the technology within the PRG environment and acts as administrator of the e-learning management system to ensure that associates can track their learning progression and pursue their learning at their own pace.
• Works with international partners and licensees to ensure support and alignment regarding UOP’s learning management system.
• Participates in special projects involving learning and development programs, technology, and media, such as promotional materials for new courses or the use of new media in learning delivery.
• Helps to select appropriate vendors that can provide the needed service (e.g., graphic design, media equipment) and recommends vendors to L&D senior leadership.
• Researches and prepares for future LMS releases, including reviewing upcoming features, assessing business impact, and supporting readiness planning in partnership with L&D leadership and vendors.
• Works with leaders to develop reports that support learning effectiveness, operational insights, and data-driven decision-making.
• Ensures reports are accurate, actionable, and aligned with business and L&D priorities.
• Leads technology team to troubleshoot the Learning Management System and leads and resolves tickets in ServiceNow.
• Facilitates training activities in the field and/or Support Center on a variety of topics within PSL as needed by L&D.
• Gains certification to deliver training in specialized subject matter and delivers the training where needed.

Qualifications

• Bachelor’s degree or equivalent required.
• Certification and/or training in e-learning and specialized subject matter(s).
• Minimum five years of experience in HR and L&D; store-level experience preferred; experience with helpdesk support for users of a learning management system/website.
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range

Pay Range: P3: $90,000-$126,500/per year Within the range, individual pay is determined using various factors, including work location and experience.