Learning Technology Consultant

Job Summary

We are looking for an experienced learning technologist who is passionate about transforming the learning function of 7-Eleven. The Learning Technologies Consultant will support and maintain technologies that drive engagement and enhance the learning experiences. The position will also help design and implement best-in-class systems that streamline, deliver, and track internal and external learning curricula.

Key Duties And Responsibilities

• Administrator the learning management system including monitoring help desk tickets, determining root causes, and coordinating vendors, IT, and other stakeholders to resolve issues.
• Serve as liaison with IT and other departments to ensure successful deployment of courseware / programs.
• Perform LMS quality control duties including auditing/monitoring LMS data integrity, documenting LMS policies, procedures, and gatekeeping.
• Cookordinate with vendors to perform system upgrades and UAT.
• Conduct and evaluate testing to support new course rollouts, implementation of new technologies, and other system updates.
• Maintain system configuration parameters and user roles as needed.
• Support system users, help troubleshoot issues, identify root causes, and drive timely issue resolution - serve as analyst for issues escalated from front line helpdesk support.
• Educate stakeholders in the proper use of the LMS and other technologies to encourage and increase utilization.

Education And Experience

• 1-3 years, Learning Administration, Learning Technologies (LMS, LCMS, Development Systems, etc).
• Basic understanding of authoring software and other design tools (Articulate, Storyline 2, Adobe Creative Suite, etc.).
• Strong verbal and written communication skills, ability to communicate technical information in a user-friendly way to a variety of audience types.
• Strong technical aptitude, able to learn and understand software applications and perform technical tasks quickly and accurately.
• Customer service mentality with ability to troubleshoot and solve problems.
• Strong organizational skills with the ability prioritize tasks and meet deadlines.