Learning Support and Clinical Liaison

About the role

The Learning Support and Clinical Liaison at NorthBay Health is a member of the HR Team. This role provides learning support to the organization's training and competency processes, conducts curricular development, training, and performance monitoring, supports department-based systems trainers and resource staff, and manages the Laptop loaner program.

Responsibilities

• Coordinates the application submission to the California Department of Public Health (CDPH) for approval of monthly CDPH approved educational programs for Certified Nursing Assistants.
• Conducts proactive audits to ensure competency file standards and competency documentation accuracy to remain survey-ready.
• Conducts competency file reviews with external accrediting entities, and reports back.
• Ensures all errors identified by the surveyors regarding the competency documentation are fixed timely and accurately.
• Scans and files all training and competency documents to employee files or designated receptacle.
• Produces training materials such as course announcements, handouts, job aids, modules – under the supervision of subject matter experts.
• Supports class logistics, equipment, class materials delivery, on-site registration, and AV services.
• Compiles training and class calendars, monitors and tracks hours for continuing education (CE) for certification renewal.
• Advises staff on use of resources, and refers staff to knowledge-based information repositories, e.g. NorthBay University Library.
• Plans and implements workflow efficiencies, designs template/workflow consistency to all education and training projects.
• Collaborates with team members to design and improve templates and workflows to support projects, e.g. course descriptions, learning module elements, registration procedures, standardization of like programs, syllabus design, performance criteria, evaluation tools, stocking of System education sites, required elements of class folders, storage and archiving of documents.
• Provides administrative support to Director of Learning and OD, tracks and reports learning related data.
• Schedules New Leader Orientation sessions and distributes leadership resources as directed.
• Responsible for timely response to the classreg mailbox, telephone inquiries and coordinates the Laptop loaner program.
• Responsible for tracking and monitoring all AV equipment used for training.
• Establishes and maintains written procedures and/or workflows, sufficient to support the continuity of core services when absent.
• Inter-facility driving typically less than four times per month.
• Performs other duties as assigned.

Qualifications

• Learning Management System experience required.
• Three years administrative support experience with excellent customer service is required.
• Strong questioning and critical thinking skills, ability to deliver value-added customer service through multiple mediums (in-person, handwritten, phone, electronic communications) essential.
• High attention to detail and accuracy in a busy work environment.
• Strong organizational, keying, formatting, writing, and editing skills essential.
• High level of comfort with taking initiative and being accountable for team work and service excellence.
• Ability to build relationships with others to effect work essential.
• Effective communication skills, pleasant demeanor, and ability to communicate effectively and pleasantly to customers required.
• Clear thinking, composure, and respect for others under hostile or unpredictable working conditions very important.

Skills

• Baccalaureate degree preferred.
• Oracle experience preferred.
• Advanced proficiency in word processing, spreadsheets, database report-writing and system administration, desktop publishing, HTML experience strongly preferred.
• Work experience in HR, project management, adult education strongly preferred.
• Work experience in health care settings preferred.
• Knowledge of adult learning theories, instructional design, and medical terminology strongly preferred.

Benefits

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Pay

Compensation structure varies based on role and experience. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Schedule

Services generally delivered within Monday through Friday, 0730-1700. Occasional pre-scheduled early arrival to support classes or projects. May require rare pre-scheduled availability on weekends and off shifts to support projects. May require travel to all System campuses and various community sites, typically pre-scheduled.