Clinical Liaison

Job Summary

Counsels patient assessments to identify appropriate patients for potential admission into the system. Conducts daily follow-up with patients and their decision-makers for consistent clinical reassessment. Manages referrals and admissions generated through assigned hospitals and territories. Represents ScionHealth and assigned hospital with professionalism and maintains positive relationships with accounts.

Essential Functions

• Uses prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts, and educational presentations.
• Maintains current referral sources through relationship development.
• Manages the admissions process as an ambassador for patients who meet the criteria eligibility.
• Operates within budgeted parameters by carefully planning travel and monitoring expenses.
• Conducts clinical assessments on potential patients to meet with standards of the Division.
• Works closely with patients and their family members to educate them on the benefits of ScionHealth Hospitals.
• Manages the Referral, Assessment and Admission Process.
• Adheres to dress code, appearance is neat and clean, and wears appropriate identification while on duty.
• Completes annual health, safety, and education requirements.
• Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care to the patient population served.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Maintains current licensure/certification for position, if applicable.
• Consistently demonstrates Guest Relations' skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.

Qualifications

• Education: Associate’s degree required; Bachelor’s degree preferred. Degree in marketing, communication, healthcare administration, nursing, or other related field strongly preferred.
• Licenses/Certifications: Valid driver’s license. Clinical license preferred; Registered Nurse (RN), Licensed Practical Nurse (LPN/LVN), Respiratory Therapist (RT).
• Experience: Minimum two (2) years of former healthcare sales experience and/or minimum of two (2) years of clinical healthcare experience strongly preferred. Formal sales training preferred.
• Knowledge/Skills/Abilities: Demonstrated understanding of Medicare, Medicaid, and other payers as related to LTACH benefits. Demonstrated competence in strategic business planning and design of marketing initiatives.