Learning Process Enablement & Operations Specialist

Job Duties & Responsibilities

• Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency.
• Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams.
• Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems.
• Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals.

Governance and Standards Stewardship

• Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs.
• Establish intake and prioritization processes for learning-related requests, ensuring clear alignment with enterprise and learning goals.
• Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth; systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams.
• Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates.

Learning Lifecycle Management

• Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch.
• Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements.
• Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects.

Required Skills & Experience

• 5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization.
• Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon).
• Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans.
• Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project).
• Knowledgeable in content authoring tools with AI integrations and review processes.
• Excellent written and verbal communication, stakeholder facilitation, and change management methodology and skills.
• Strategic thinker with the ability to balance big-picture planning with tactical execution.
• Proven ability to build relationships and influence others to action.
• The ability to travel 4-6 times a year to Client offices or on behalf of Client business.
• Authorization to work in the United States.