Learning Operations Manager
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "About Coursera + Udemy" intro? That's not part of role description? It's about company; maybe we can include as part of "About the role"? The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
From posting:
- About Coursera + Udemy (company description) maybe fits under "About the role"? Actually "About the role" could include description of role and company context. The posting includes "About Your Skills" (list of skill areas) and "About This Role" (description). Also "What You’ll Be Doing" (responsibilities). "What You’ll Have" (requirements/qualifications). Also compensation info (Pay). Also maybe "Benefits"? Not mentioned except equity eligibility. Could include Benefits as equity? Not explicit benefits like health etc. The posting mentions "In addition to a base salary, this role is also eligible for equity." That's compensation/benefit. Could put under Benefits or Pay. There's also "Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space." That's schedule/remote flexibility. Could be Schedule section.
We must not create sections with filler like "not specified". So only include sections where we have concrete info.
Let's extract:
About the role: Could combine "About Coursera + Udemy" and "About This Role". Provide description.
Responsibilities: "What You’ll Be Doing" bullet list.
Requirements/Qualifications/Skills: There's "What You’ll Have" list (experience, sense, attention to detail, ability to analyze, communication, proactive mindset, experience facilitating training, comfort working across engagements). Also "About Your Skills" list: Learning Program Management, Business Analysis, Stakeholder Management, Continual Improvement Process. Those could be Skills. Could separate Qualifications (experience, education?) and Skills (the specific skill areas). The instruction says we can have sections Requirements, Qualifications, Skills. We need to decide what to put where. Probably Requirements = "What You’ll Have". Qualifications maybe same? But we can combine. To avoid thin sections, we can have Requirements (includes experience and abilities) and Skills (the specific skill areas). Or we could have Qualifications (experience) and Skills (the skill areas). Let's see.
We have:
- Experience in a platform operations, managed services, learning administration, or customer-facing support role
- Strong sense of what good looks like in a learning program — able to evaluate whether content is well-sequenced, paths are logically organized, and programs are set up for learner success
- Strong attention to detail and organizational skills, with the ability to manage tasks and requests across multiple customer accounts simultaneously
- Ability to analyze platform usage and engagement data and translate findings into practical, actionable recommendations
- Clear and confident communication skills, with the ability to build trust with customer admins and keep stakeholders informed and aligned
- A proactive mindset — comfortable identifying opportunities for improvement and raising them before customers have to ask
- Experience facilitating training sessions, webinars, or other learning events in a professional context
- Comfort working across a variety of customer engagements, from premium support arrangements to temporary backfill situations
These are requirements/qualifications.
Skills section: "About Your Skills" list:
- Learning Program Management: You know how to keep a learning program running smoothly — maintaining content relevance, managing the moving parts of an existing learning program, and making sure learners continue to get value from what's already been built.
- Business Analysis: You can dig into how a customer is using the platform, proactively identify gaps and opportunities, and turn what you find into practical recommendations that make a real difference for their learners and admins.
- Stakeholder Management: You build strong working relationships with the people you support — understanding their priorities, communicating clearly, and serving as a reliable, knowledgeable resource they can count on.
- Continual Improvement Process: You do not just complete tasks — you look for patterns, spot opportunities to do things better, and proactively suggest improvements that help customers get more value from the platform over time.
These are skill areas.
Pay: Compensation range: $89,600-$119,000 (general) and Colorado Compensation Range: $95,200 - $119,000. Also equity eligibility.
Schedule: Flexible work options: "Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together."
Benefits: Equity eligibility mentioned; maybe also mention "In addition to a base salary, this role is also eligible for equity." Could be Benefits.
We must not include boilerplate like "Posting Date: September 9, 2026 Application Window ..." etc. Also remove "At Udemy, we strive to be transparent around compensation." etc. But we need to keep compensation details. The sentences about compensation can be kept but we should strip fluff? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep the compensation ranges and equity eligibility. The fluff like "At Udemy, we strive to be transparent around compensation." could be considered boilerplate? It's not required but it's not boilerplate like EEO. It's still part of posting but maybe we can keep it as part of Pay section? It's not essential but it's not boilerplate. However we might keep it as it's substantive about compensation philosophy. Safer to keep it.
Also remove "For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice." etc. That's legal boilerplate; remove.
Remove "To protect against recruitment fraud..." etc. Remove EEO statement.
Now construct HTML.
We'll have sections:
About the role
About the role
... combine company description and role description.
Responsibilities
- ...
Requirements
- ...
Skills
- ...
Pay
... compensation ranges and equity eligibility.
Schedule
... flexible work options.
Benefits
... equity eligibility? Already in Pay maybe. Could mention equity as benefit. But we already have equity in Pay; maybe we can skip Benefits section to avoid duplication. However we have equity eligibility mentioned; we could put it under Benefits. But Pay already includes salary range. Could keep Benefits separate: "In addition to a base salary, this role is also eligible for equity." That's a benefit. So we can have Benefits section with that sentence. Pay section can have salary ranges. Let's decide: Pay: salary ranges. Benefits: equity eligibility. Now craft text. About the role: Combine: "Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. The Learning Operations Manager serves as a dedicated operational partner to Udemy Business customers, acting as the specialized 'right hand' to the customer's internal platform admin or product owner. Because that admin is typically managing multiple HR tools, this role goes deeper on Udemy than the customer realistically can — handling day-to-day platform operations, catalog awareness, license management, and lightweight reporting. This role may support customers through a premium add-on, temporary backfill arrangements, or ongoing admin-style support engagements, providing consistent and proactive platform expertise that helps customers run Udemy more effectively and keep their learners engaged." That seems good. Responsibilities: list from "What You’ll Be Doing": - Manage day-to-day platform operations including license management and rotation, configuration updates, and learning path upkeep - Draw on deep knowledge of the Udemy catalog to help customers identify relevant content, surface recommendations, and find replacements for retired or outdated material - Deliver lightweight reporting and surface insights to customer admins, including guidance on which metrics to track and what the data means in practice - Chase down open support requests on behalf of customer admins, following up on ticket status and flagging anything that needs attention — routing technical resolution to the appropriate support teams as needed - Facilitate ad hoc training sessions, webinars, and lunch-and-learns to support platform adoption and build administrator confidence - Serve as the customer's go-to Udemy expert, providing deeper platform knowledge than their internal team can sustain across multiple tools - Manage incoming operational requests across a portfolio of customer accounts, triaging and fulfilling tasks with consistency and care - Escalate thoughtfully when requests fall outside the scope of the engagement, routing customers to the right internal teams Requirements: list from "What You’ll Have": - Experience in a platform operations, managed services, learning administration, or customer-facing support role - Strong sense of what good looks like in a learning program — able to evaluate whether content is well-sequenced, paths are logically organized, and programs are set up for learner success - Strong attention to detail and organizational skills, with the ability to manage tasks and requests across multiple customer accounts simultaneously - Ability to analyze platform usage and engagement data and translate findings into practical, actionable recommendations - Clear and confident communication skills, with the ability to build trust with customer admins and keep stakeholders informed and aligned - A proactive mindset — comfortable identifying opportunities for improvement and raising them before customers have to ask - Experience facilitating training sessions, webinars, or other learning events in a professional context - Comfort working across a variety of customer engagements, from premium support arrangements to temporary backfill situations Skills: list from "About Your Skills": - Learning Program Management: You know how to keep a learning program running smoothly — maintaining content relevance, managing the moving parts of an existing learning program, and making sure learners continue to get value from what's already been built. - Business Analysis: You can dig into how a customer is using the platform, proactively identify gaps and opportunities, and turn what you find into practical recommendations that make a real difference for their learners and admins. - Stakeholder Management: You build strong working relationships with the people you support — understanding their priorities, communicating clearly, and serving as a reliable, knowledgeable resource they can count on. - Continual Improvement Process: You do not just complete tasks — you look for patterns, spot opportunities to do things better, and proactively suggest improvements that help customers get more value from the platform over time. Pay: salary ranges: - Base salary range: $89,600-$119,000 (general) and Colorado Compensation Range: $95,200 - $119,000. - In addition to a base salary, this role is also eligible for equity. But equity is benefit; we said Benefits separate. So Pay: just salary ranges. Could include both ranges. Pay section: "
The hiring compensation range is $89,600–$119,000. For Colorado-based applicants, the range is $95,200–$119,000.