Learning Operations Manager

About the role

Chewy is looking for a Learning Operations Manager to join our Learning Team onsite in our Ocala, FL fulfillment center. In this role, you will lead and support a team of Learning And Forklift Coordinators who support and train the onsite Operations team in job processes and PIT training.

Responsibilities

• Partner closely with site Operations to identify potential risk to trained headcount and develop plans to execute training that bridges gaps while maintaining a training budget.
• Support on-the-job training with operations trainers who volunteer to train newly hired peers.
• Work with operations to identify future trainers and recruit them to participate in the program.
• Build and maintain effective partnerships with site Operations, HR, Safety, and Recruiting.

Requirements

• BA, BS or equivalent experience.
• 2-4+ years guiding a team within a training/learning, operations or similar function.
• Understanding of fulfillment/distribution center/warehouse processes and flow.

Skills

• Well-developed observational and analytical skills.
• Effective verbal and written communications skills.
• Able to work flexible schedules/shifts as needed for 7‑day operation.
• Validated skills for planning daily/weekly tasks and adapting to competing demands.
• Strong skills developing relationships across all levels and functions.
• Detail oriented and accurate with the ability to focus attention on details.
• Ability to prioritize, lead and complete projects with tight deadlines.
• Familiarity with process improvement methodologies such as LEAN or Six Sigma.
• Willingness to travel.