Learning Manager, Amazon Transportation Services - Relay Operations Center

Key job responsibilities

• Maintains proficiency, development, and compliance trainings, ensuring targeted metrics are achieved or exceeded
• Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance
• Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners
• Effectively contributes to the operational strategy, including both financial and learning inputs/outputs
• Uses available data and tools to analyze and construct strategic plans which maintain and/or improve associate and leader performance
• Continuous Improvement subject matter expert
• Simplifies complex information to construct executable plans
• Effectively composes verbal and written communication and identifies the appropriate forum for each

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Learn more about our benefits at https://amazon.jobs/en/benefits.