Learning Management System Associate

About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. PAY RATE: $28.73 - $30.24 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. Job Summary And Purpose As part of the Learning & Development team, the Learning Management System Associate (LMS Associate) will perform tasks in the LMS and provide logistic and administrative support for the Learning and Development team. LMS tasks will include maintaining the course catalog and troubleshooting the system, updating the learning content uploads, provide training on the LMS, creating reports/analytics, test/implement LMS upgrades and enhancements and maintain the overall user experience. Provides administrative and logistical support for the Learning and Development team. Duties And Responsibilities LMS Tasks: Ensure the Learning Management System (LMS) it is up-to-date with the company’s course catalog and all course offerings for promoting and communicating learning requirements and opportunities to employees.Configure and maintain the Learning Management System (LMS) for the organization.Update, publish, and maintain LMS content and assets; ensure content is current and consistent.Troubleshoot and resolve LMS help desk tickets and follow up with internal customers, provide feedback and follow through to resolution.Build and test learning assets in LMS (courses, eLearning, materials, videos, curricula, etc.).Provides administrative support of the Learning Management System including:Adding courses to the LMS course catalogAssigning courses to learners, ensuring learners have required log-insFollowing-up with learners, instructors, and/or management based on report informationEnsuring the LMS system’s course information and other types of information are always currentCollaborating with HR to ensure employees are added to learning paths as necessary based on hiring, promotions, etc.Monitoring external training resources to add relevant information to the LMSRunning, scheduling, and reviewing reports Learning and Development Team Administrative and logistical support: An essential function of this position requires incumbents to report to the office.Assists with the training team scheduling and logistics including (but not limited to):Scheduling and/or booking training rooms in both in-house and rented locationsPrinting and coordinating the distribution of training materialsArranging food and beverage service for trainingsProviding appropriate participant and instructor communicationGathering feedback from trainers and trainees after training sessionsMaintaining up-to-date training records and database(s)Overseeing the inventory and ordering of training products and suppliesValidating that trainees have log-ins for training systemsSets and verifies training cost charge-backs to the appropriate programsResearches and keeps a list of outside trainers and training facilitiesOther tasks as directed by Learning and Development Supervisor Essential Ability Acknowledgement Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges. MANDATED REPORTER As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. Qualifications REQUIREMENTS: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsAbility to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges. EDUCATION: Associate's Degree (or a combination of experience and education of 2 years) EXPERIENCE: Two years of experience in training work environment, as an administrative assistant, or other similar role. PREFERRED QUALIFICATIONS: Familiarity with social services and related issuesPrevious work experience with learning management system(s).Bilingual (Spanish) preferred. Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.